American Airlines review by Jeffrey 2016-10-02

I used to be a US Air customer. Their service was below par. But American sets a new standard for terrible service. There is no aspect of their service that is good. However, supposedly American is supposed to honor One World accounts including Air Berlin. I did not get credit on a flight to Berlin and back. A flight that would have put me on their elite status months ago. I started trying to solve this problem 4 months ago and since then have been just shy of it. But I did finally get a customer support person a month and a half ago who said that I would hear back in a month. I wised up since then and no longer book American flights. I got smart and dropped American. You should too. I believe they are dishonest and have proof that they do not honor their commitments. They have made it nearly impossible to claim mileage. I have almost 20 hours into this process now and I make my livelihood in computing. DO NOT USE AMERICAN!