Turkish Airlines review by Karen 2015-07-06

In reading through other reviews, I can see that my experience is not unique. Customer service is completely lacking. This summer we took 8 flights with Turkish Airlines starting in LA and going to Istanbul, then traveling around the country also with Turkish Airlines, roundtrip to Denmark - and then back to LA. Quite a lot of time, money and interactions with the airline in June and July 2015. The initial trip was good, and we enjoyed the flight entertainment. The food was not great. My request for vegetarian food was only honored on the trip to Istanbul. But that was the least of our problems. Lost luggage, rude interactions with Turkish Airlines staff at the check-in counter and onboard, 0 accountability and initiative. We inquired if there was anything they could do to make our trip back a bit more comfortable due to the many issues encountered. In total we talked to six different staff members. At the Care Point the staff couldn't care less.I was left with the impression that, no one cares, no one feels responsible and accountable, there's an acute lack of training and proficiency in the most basic part of customer care.