Passenger Review
American Airlines review by Virginia 2017-07-23
5 / 10
22 July, 2017 by ar
Economy Class
We flew from San Juan to Indy with a layover in Philadelphia. We checked 1 bag and they lost it. We've called all 3 airports as well as the airline and submitted a claim to no avail. The last scan was at the ticket counter in San Juan and when we spoke to them they said that the bag is not there. I will never check a bag again and will definitely second guess using American airlines again.
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American Airlines
Overall Value for Money
1
Seat and Cabin Space
3
Customer Service
3
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
3
Recommend Airline