American Airlines review by Alexis

I was supposed to have a direct flight today from PHL to BNA. Right before I thought we were getting into Nashville, the pilot came on and said we were being diverted for mechanical issues. After we landed into Charlotte NC, we were rushed off of the plane and told to stay at the gate. After a gate change, several minutes of delays they finally cancelled the flight because “the flight attendants had to go to the hospital”. When we asked if the passengers were exposed to something we were brushed off and were told that “it was in their contract that they had to go...”. I am pregnant and extremely concerned about what had happened to make all of the flight attendants need to make an emergency landing and go to the hospital. We waited in line with ticketing for over an hour with one person working. Fortunately I had called Expedia and got on a later flight. Nine hours later, I’m supposed to be on my flight to BNA and where we are once again delayed because “two flight attendants are not here”. I am absolutely appalled by the fact that this large company has such a lack of sympathy for passengers that are stranded and lack of communication.