American Airlines review by Shideh 2015-07-30

I would like to appreciate Mrs. Rocio Johnson who was the AA crew for our flight from Chicago to Oklahoma City, flight number 3288 on July 29th 2015. We had the last seats (18A-B) for my parents who are old (Wheelchair) and have asthma. The problem with the seats was because they were next to the restroom, there was a bad smell at the area. When I explained the situation to Mrs. Johnson, she tried to help us nicely. She was very care about us and helped us to find a better seats for my parents. When we arrived and left the plane, I saw her running out of plane and looking for the person who left his credit card on his seat. She remembered the person and ran to find him. She found him and gave him the card back. She cares about all the passengers a lot. To be honest, I never had a good experience with the AA crews. But Mrs. Johnson has changed my mine. I appreciate her care and help. I hope AA teaches all crews to be kind and helpful to passenger.( I had an opposite experience in our flight (AA 4249 Buffalo to Chicago- Same day). I hope AA could find or teach the crew to be like Mrs. Rocio Johnson responsible, caring, helpful and nice person. Again, I appreciate Mrs. Johnson.