Flew Perth-Melb about 12 months ago, thinking it would be nice to take the kids on a flight with inflight service and entertainment included. I put the kids pillows under the seat in front as I believe you're supposed to do, but when we went to get them mid-flight for the kids to have a sleep, they were nowhere to be seen. Asked the flight staff and one embarrassedly admitted to having thrown them off the plane before the flights because the people in front said they didn't belong to them - hello, didn't think to ask behind where the owners are supposed to be? She made some enquiries and told me to contact support when I got on the ground and they would organise for the pillows to be returned to us but when I got to ground support they said no, not our problem, nothing to do with us. I emailed support at Qantas and never had a response. Won't fly them again.
5
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Qantas
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline