American Airlines review by Gareth 2015-09-26

1000% the worst airline I've ever flown long haul with! I flew from LHR to Dallas on the 21st of Sept & Dallas to LHR on 24th of Sept & On both flights I paid for extra leg room. On the outgoing flight the airline assigned me a normal seat even though I paid for EL the attitude of the flight crew was "your on board nothing we can do". Their attitude of the cabin crew for the whole flight was dreadful, rather than picking a paper towel up one of them just kicked it to the side! That said my flight back was even worse! The attitude of the crew was "we've a full flight, don't bother us!" I asked what the meal was "chicken or pasta" I asked for a bit more info & again was told "it's chicken or pasta!" It was then chucked on my tray! Despite asking for my rubbish to be removed twice the staff "conveniently" forgot leaving a whole row having to place their food rubbish in pillow cases, and having it removed 3 hours later with an "oh I forgot!" When I got the other end my bag was damaged AA's response "we can't do anything". This trip was with 9 customers & all declared it the worse flight ever! I fly transatlantic regularly for work I won't be using AA again! id rather fly Ryanair!