American Airlines review by Amanda 2015-12-19

We were flying back from Jamaica through Dallas. We had brought some duty free items. The first american airlines employee told us we did not have to check the item if we had receipt and to put our luggage in with the checked baggage. Then we were told we had to wait in a long line to check it by the next american airlines employee and that we should have put it in our bags. We finally get to the desk and are told we would not make our flight because cabin was closing in one minute so there is no point in them checking it we should just reschedule. We wait another hour to be told by another American airlines person we should have gone to our flight because it was delayed and we could have made it. They would not give us any hotel voucher for having to stay the night despite it was the fault of multiple employees giving us the wrong information. The next day we try to check the item again and were told unless we could repack it ourselves they could not check it. We ended up losing 100.00 worth of merchandise and a 600.00 hotel bill.