Passenger Review

American Airlines review by Hannah 2017-08-05

6 / 10

15 August, 2017 by ar

Economy Class

My flight was cancelled, and the lady that helped me put me on another flight. Cool. My boyfriend decided to pick me up instead of having me take an additional flight, and when I called to get a refund for the cancelled flight I was told to go online. However, the online refund service says my flight was not cancelled. I went into AA.com and verified it was cancelled and still was unable to process a refund. FML. Not flying with y'all again. Thanks.

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American Airlines

American Airlines

Overall Value for Money

3

Seat and Cabin Space

2

Customer Service

4

In Flight Entertainment

2

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline