American Airlines review by Sumeet 2016-01-24

I boarded international flight from New Delhi to Philadelphia via Brussels. There was a snowstorm in Philadelphia the day I was supposed to reach there. When I reached Brussels, I came to know that flight was cancelled. There was absolutely no AA official to help me at the entire airport as far as I was allowed to go based on my passport and visa. NOT A SINGLE AIRLINE OFFICIAL to tell you about flight cancellation. I had no clue for next 7 hours. Finally one official arrived. She kept on saying sorry but didn't give any accomodation for overnight stay. No eating vouchers, no upgradation to business class, no extra leg space seats to make up for all harrassment I was caused. All passengers going to other US destinations were held at Delhi but American Airlines didn't find it necessary inform its passengers. I spent 40$ on wifi to connect with my family. 100$ on eating and drinking. Also, several of their flights dont have in flight entertainment available for intercontinental flights. I was stuck for 26 hours. I AM NEVER EVER RECOMMENDING THIS AIRLINE EVER TO ANY ONE AGAIN!! PLEASE DONT TAKE IT. Delta is much better in US and you have many other options for international flights.