SriLankan Airlines review by Rehan 2015-01-23

SriLankan Airlines Call Center, did a date change for me. I had made the necessary payments, and they confirmed my booking was guaranteed, but when I got to the Airport (Heathrow) they hadn't issued my ticket. When they realised the mistake and tried to issue the ticket, ground staff informed that the flight was over booked. I have incurred substantial extra costs traveling from very far, finding accomodation and food, parking etc, as I have not been offered any compensation whatsoever. After staying up most of the night now I have a flight for the following day. Very poor & inefficient service. During other times that I have traveled on Sri Lankan Airlines, the service on board is very bad and have poorly trained staff. Not to mention the ancient fleet of old planes that often do have working inflight entertainment.