Spirit Airlines review by James 2016-10-16

I absolutely cannot believe these people. The really, truely do not care about you. Our flight to Costa Rica was cancelled because of hurricane Matthew. I understand that, and we were very patient. The next day they got us a flight. It is not direct of course and we had to go through Florida. We got to Florida at 8pm, and were then informed that there was not a connection until10am the next day. Thanks.So we spent a very uncomfortable night in the airport. Coming back from Costa Rica our connecting flight was an hour after we were supposed to land. I had hoped that we would arrive early so we would have time to go through immigration and security. Instead, the plane left 20 minutes late, and landed 20 minutes late. Customes went smoothly, but security was packed. We ran to the gate and watched them close the door in our face. Of couse this flight had to leave at exactly 7pm, not like the one before. We were 6 feet away when they closed the doors, and said "we already closed the door, you will have to re-schedule." So here we are stuck at the same airport, 7:15pm, and the next flight is 6pm tomorrow. I just can't belive it. They really don't care.