Tuesday, October 15, 2019
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    Product Rating 6/7

    Rating Criteria

    Economy Class

    • Choice of meals and beverages with exception of Brunei to Kota Kinabalu; sale of alcohol is forbidden in Brunei, so no alcohol is served on board any flight; passengers may bring their own alcoholic drinks if they wish; all meals served are Halal
    • Seat back screens 787s; shared cabin screens on A320s
    • Seat pitch of 32 inch
    • Blankets and pillows available and amenity kit on long haul flights
    • Baggage allowance of 20kg

    Business Class

    • Superior quality meal served on demand; sale of alcohol is forbidden in Brunei so no alcohol is served on board any flight; passengers can bring their own alcoholic drinks if they wish; all meals served are Halal
    • Personal seatback screens and in seat power
    • Seat pitch of 44 inch on A320 with 21 degree seat recline; Seats transform into a flat bed on the 787; seating in 2-2 configuration on single aisle aircraft
    • Duvets and large pillows provided
    • Baggage allowance of 30kg
    • Amenity kit supplied
    • Established on November 18th 1974 as an independent corporation wholly owned by the government of Brunei Darussalam
    • In its first year, services were started to Singapore, Hong Kong, Kota Kinabalu and Kuching in Malaysia
    • Commenced and ceased many routes and now operates fewer routes that are more profitable
    • A320
    • 787

    To make a complaint with the airline click here

    Click here to see your rights for

    Denied Boarding
    Cancellations
    Lost or damaged baggage
    Lengthy tarmac delays and
    Refunds

    For details of legislative obligations under EU regulation click here

    To lodge a complaint with the EU click here

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