Royal Brunei

One of my best economy long haul experiences in decades. My flight was the 26 hour trek from Melbourne to London with stops in Bandar Seri Begawan and Dubai. Cabin was comfortable, air temperature and ventilation was perfect and the cabin crew were more attentive and more genuine than Qatar's cabin crew on my outward business class journey had been. Catering was good and plentiful, and served at convenient times. I flew 3 sectors with 3 different cabin crews. The consistency and standard of service was jaw-droppingly impressive. I disembarked in London having thoroughly enjoyed the journey and looking forward to the opportunity to fly Royal Brunei Airlines again. Other airlines really need to take notice of this airline so they may learn how to "do it" properly. Thank you RBA.

I recently flew Royal Brunei from Melbourne to Jakarta via Brunei. We were attracted by the low fare compared to its rivals - Garuda Indonesia, Malaysia Airlines, Singapore Airlines, Qantas - although we decided to stay a night in Brunei, rather than fly straight through to Jakarta and arrive at 2am. The flights between Melbourne and Brunei were on Boeing 787; we were at the rear of the plane, where the row reduces from 9 seats to 8. The inflight entertainment was good, with two headphone jacks per PTV screen and a good range of movies. The food and the inflight service were above average. The best leg of the journey was on the way back from Jakarta to Brunei, on an Airbus A320 neo. The picture and sound quality of the IFE was much clearer; even the flight map was far superior. It was a very enjoyable flight. The only area of improvement was having to queue up at the gate a second time, so airport staff could check our in-flight luggage for liquids, aerosols and gels. I don't understand why this can't be done through the usual x-ray check like elsewhere.

Never again Royal Brunei. Never have I had a business class trip with a leaking toilet. Then to have the customer complaints claim a coffee machine. Not likely at all. Urine does not smell like coffee. Sorry but I am taking this further it’s un acceptable standards and glad we got photo proof