Economy Class
Short Haul
- Meal and dessert with beverages served; baguette or sandwich served on short flights or buy on board snacks and beverages
- No in flight entertainment
- Newspapers offered
- Seat pitch of 31 inch on Embraers; seat pitch of 32 inch on 737s; seat selection for a fee
- Blankets and pillow available
- Baggage allowance of 1 x 23kg bag
Long Haul
- Full meal and beverage service; Passengers can upgrade for a fee (EUR 25) to a premium economy meal up to 12 hours before the flight (upgrade includes both meals on those flights with two meal services)
- Audio/Video on Demand
- Seat pitch of 32 inch with standard economy recline; seats with extra legroom such as emergency exits can be reserved for a fee
- Blanket, pillow and amenity kit provided
- Baggage allowance of 1 x 23kg bag
Business Class
Short Haul
- Full meals and beverages served
- No in flight entertainment
- Newspapers offered
- Seat pitch of 31 inch on Embraers; seat pitch of 32 inch on 737-500s; seat pitch of 37 inch on 737-400s with middle seat in rows of three left vacant
- In seat power on some Embraers
- Blanket, pillow and amenity kit provided on night flights
- Baggage allowance of 2 x 32 kg bags
Long Haul
- Restaurant quality multicourse meals and beverages served with options for lighter meal and dine-on-demand
- Audio/Video on Demand on 787s
- Seats transform into lie flat beds
- In seat power
- Blanket, pillow and amenity kit provided
- Baggage allowance of 3 x 32 kg bags
Premium Economy
- Only available on the 787 aircraft
- Meals and beverages including full bar superior to that in Economy
- Audio video on demand
- Seats have leg and foot rest as well as in seat power. Seat pitch of 38 inch with more recline than economy
- Blanket, pillow and amenity kit provided
- Baggage allowance of 2 x 23kgs
- Commenced service in 1923 as Polskie Linie Lotnicze LOT making it one of world’s oldest airlines
- Political unrest caused slump in air transport in 1981 and many Western airlines suspended flights to Warsaw
- Flights grounded until the mid 1980s
- Began using non-Soviet aircraft and flights to US began in 1989
- Continual expansion of route network over following decades
- Poland’s national flag carrier
- Embraer 170
- Embraer 175
- Embraer 195
- 787
- 737-400
- Dash 8
Denied boarding
When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.
You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example – food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.
Cancellation
You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances.
In addition the airline must offer you the choice between:
- reimbursement of your ticket within seven days;
- re-routing to your final destination under similar conditions;
- and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).
Long delays
You are entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:
- two hours or more for flights of 1,500 km or less;
- three hours or more for longer flights within the European Union or for other flights of between 1,500 and 3,500 km;
- four hours or more for flights of over 3,500 km outside the European Union.
If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.
If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled, unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.
Baggage
If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damage or it was impossible to take such measures.
For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
For delayed receipt of baggage, this period is a maximum of 21 days.
People with disabilities and people with reduced mobility
Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. They are also entitled to receive assistance at airports (on departure, on arrival and in transit) and on board airplanes. In order to facilitate the provision of assistance, it is recommended to pre-notify your needs.
Lengthy Tarmac delays at US airports click here
See the airline Conditions of Carriage here
For details of legislative obligations under EU regulation click here
NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.
To lodge a complaint with the airline, click here
To lodge a complaint with the EU click here
Click here for more information about our LOT Polish Airlines reviews and safety ratings system.
