About LOT Polish Airlines

LOT Polish Airlines, established in 1929, stands as one of the oldest airlines that has maintained continuous operation in the world. Based in Warsaw, Poland, it was founded with the goal of facilitating air connections in Central and Eastern Europe. Throughout its history, LOT has played a crucial role in connecting Poland with various global destinations, making it instrumental in enhancing the country's international relations and economic development. The airline has a rich legacy characterized by its resilience; it has adeptly navigated through numerous global crises and shifts in the geopolitical landscape, continually adapting its services to meet the changing demands of aviation and international travel. LOT Polish Airlines boasts a diverse fleet that supports both its passenger and cargo transport services. The airline emphasizes modernization and efficiency in its operations, focusing on environmentally friendly practices and technology. This forward-thinking approach ensures a lesser environmental impact and aligns with global sustainability efforts. Over the years, LOT has expanded its reach to include a wide variety of destinations across different continents, thereby significantly broadening its network and enhancing accessibility for passengers traveling from and to Poland. This strategic expansion of its fleet and operations has positioned LOT as a key player in the global aviation market, capable of serving a multitude of international routes. In terms of services, LOT Polish Airlines offers a range of options catering to diverse passenger needs. It provides multiple classes of service, each designed to enhance the travel experience according to varying preferences and budgets. The airline is particularly noted for its hospitality and customer service, reflecting traditional Polish warmth and hospitality. Additionally, LOT incorporates a frequent flyer program, boosting customer loyalty by rewarding regular passengers with various benefits and privileges. The airline also continuously enhances its onboard amenities, including meals inspired by Polish cuisine, in-flight entertainment options, and connectivity services, making long-haul flights more enjoyable and comfortable for travelers. These service characteristics highlight LOT’s commitment to delivering high-quality, customer-focused air travel.

Overall Value for Money

2.2

From 41 reviews

Seat and Cabin Space

2.7

From 40 reviews

Customer Service

2.1

From 44 reviews

In Flight Entertainment

2.4

From 36 reviews

Baggage Handling

1.6

From 14 reviews

Check-in Process

1.6

From 16 reviews

Meals and Beverages

2.3

From 39 reviews

Recommend Airline

23.3%

From 43 reviews

Latest Passenger Reviews for LOT Polish Airlines

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Anna Lucas
Anna LucasNov 12, 2025
Copa Airlines

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

4 / 10

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