Tuesday, March 21, 2023
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    Product Rating 3/5

    Rating Criteria

    COVID-19 Star Rating Breakdown 7/7

    Rating Criteria

    Economy Class

    International (Long Haul)

    • Audio Video on demand available through seat back screens on the 787 for a fee (headphones included).
    • Meals must be pre-ordered and prepaid at the time of booking; snacks and alcoholic and non alcoholic beverages available for purchase on board; water also needs to be purchased. all pre-purchased meals come with a water and hot drink. Only credit cards are accepted.
    • Seat pitch of 30 inch with 4 inch recline; seat selection available for a fee
    • Blankets and pillows not available except on international flights to/from Australia where they can be hired
    • Baggage allowance of 15 – 40kg must be pre-purchased online to avoid costly baggage charges at the airport.


    • All aircraft offer economy class only configuration
    • Food and beverages must be purchased on board; water, tea and coffee available for purchase; pre purchased meals come with a water.
    • No in flight entertainment
    • Seat pitch of  29 inch with 2 inch recline; exit row seats with extra legroom can be reserved for additional fee but they wont recline if backing onto an exit; seat selection available for a fee
    • No blankets and pillows available
    • Baggage allowance of 15 – 40kg must be pre-purchased online to avoid costly baggage charges at the airport.

    Business Class

    International (Long Haul)

    • Available only on international services to Hawaii, Phuket, Bangkok, Tokyo, Osaka, Melbourne, Sydney, Gold Coast, Cairns, Singapore, Auckland and Bali using A330s and 787s
    • Choice of three meals, snacks, fruit and dessert included in the fare. Alcoholic and non alcoholic beverages are also included
    • Audio Video on demand available through seatback screens on the 787 (headphones included).
    • Seat pitch of 38 inch with recline, footrests and in seat power
    • Comfort pack with blanket, pillow and amenity provided
    • Baggage allowance included in the fare
    • Jetstar Group comprises Jetstar Australia, Jetstar New Zealand, Jetstar Asia, Valuair, Jetstar Japan, Jetstar Hong Kong and Jetstar Pacific in Vietnam
    • Network of value based carriers providing low fares across Australia, New Zealand and the Asia Pacific region
    • Established by Qantas in 2003 as a low cost domestic carrier
    • Carried first passengers in 2004 and commenced international services to New Zealand in 2005
    • A320
    • A321
    • 787-8

    COVID-19 Compliance (7/7)

    – COVID-19 website information and instructions
    – Social distancing on boarding
    – Flight attendant Personal Protection Equipment
    – Face masks compulsory
    – Meal service modified
    – Passenger Sanitizer Kit
    – Deep clean of aircraft

    Cancellations and lengthy delays

    If your flight is cancelled or delayed by controllable factors at Jetstar such as crewing or aircraft availablility, Jetstar will offer an alternative flight on our services to get you to your destination at no additional cost.

    Where your flight is delayed or cancelled as a result of an Event Beyond our Control such as political unrest, weather delays, natural disaters and strikes, whether you have checked in or not, Jetstar will  endeavour to rebook you on the next available flight on our services at no additional cost to you, alternatively, if we are unable to rebook you on services acceptable to you, we will refund the applicable fare. We will not be responsible for paying any other costs or expenses you may incur as a result of the delay or cancellation

    Denied Boarding
    Airline flights may be overbooked. This means there is a slight chance that there may be more reservations than available seats on your flight. In these circumstances, we will offer an incentive for volunteers not to travel on their booked flight.  If there are not enough volunteers, we may need to deny boarding to one or more Passengers involuntarily.

    Passengers also have the choice to take a refund or wait for the next avaialbale flight which may be on another airline. No other compensation will be offered if a refund is taken.

    If damage to the baggage is of a kind that can be immediately ascertained (such as broken wheels or handles, tears or missing contents) or the bag itself is missing,  the passenger must, on the same day and before leaving the arrival hall report the damage/loss to either the Jetstar counter or other baggage services. If your baggage has been delivered to you late after being lost, you can apply to Jetstar together with the documents indicating the expenditures you have made until the delivery of your baggage for reimbursement.

    See the airline Conditions of Carriage here

    To lodge a complaint with the airline click here

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