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     Economy Class

    Domestic

    • For information on the in-flight product available on your specific flight click here
    • Complimentary snacks, coffee, tea, coffee, juice and soft drinks. Meals and alcoholic drinks to be purchased on-board.
    • Seat-back audio/video on-demand or stream to your own device. Wi-Fi to be purchased.
    • USB charging port.
    • Choose your own seat for a fee (not available with basic economy tickets).
    • Seat pitch of 30-32 inch and 18 inch seat width with a 4 inch recline.

    International

    • Complimentary snacks and meals. Complimentary coffee, tea, juice and soft drinks. Complimentary alcoholic drinks on long-haul flights.
    • Seat-back audio/video on-demand or stream to your own device. Wi-Fi to be purchased. Headphones supplied.
    • USB charging port.
    • Choose your own seat for a fee (not available with basic economy tickets).
    • Amenity kits supplied on long-haul flights.
    • Seat pitch of 31-32 inch and 18 inch seat width with a 4 inch recline.

    Premium Economy

    Domestic

    • Complimentary premium-quality snacks. Complimentary coffee, tea, juice, soft drinks and alcoholic drinks.
    • USB charging port.
    • Priority boarding and dedicated overhead bin space.
    • Seat-back audio/video on-demand or stream to your own device. Wi-Fi to be purchased.
    • Seat pitch of 34 inch and width of 18 inch. Recline of up to 6 inch.

    International

    • Similar to domestic flights with headphones supplied and amenity kits on longer flights.

    First Class

    Domestic and International

    • Complimentary fine dining meal service on longer flights. Complimentary coffee, tea, juice, soft drinks and alcoholic drinks.
    • Seat-back audio/video on-demand on 11-inch screens (2 inches bigger than economy class) or stream to your own device. Wi-Fi to be purchased. Headphones supplied on most flights.
    • In-seat power and USB charging port.
    • Priority boarding and dedicated overhead bin space.
    • Pillows supplied.
    • Seat pitch of 36 inch and width of 21 inch. Recline of up to 6 inch.

    Premium Select

    • Only available on international routes.
    • Complimentary fine dining meal service. Complimentary coffee, tea, juice, soft drinks and alcoholic drinks.
    • Seat-back audio/video on-demand on screens on either 11-inch or 13.3-inch screens (2-4.3 inches bigger than economy class) or stream to your own device. Wi-Fi to be purchased. Noise-cancelling headphones supplied on A350 aircraft.
    • In-seat power and USB charging port.
    • Priority boarding and dedicated overhead bin space.
    • Amenity kits supplied.
    • Seat pitch of 38 inch and width of 18.5 inch. Recline of up to 6 inch.

    Delta One

    Domestic and International

    • Chef-designed meals. Complimentary coffee, tea, juice, soft drinks and top shelf alcoholic drinks.
    • Seat-back audio/video on-demand on screens on 15.4-inch screens (6.4 inches bigger than economy class) or stream to your own device. Wi-Fi to be purchased. Noise-cancelling headphones supplied.
    • In-seat power and USB charging port.
    • Lounge access, priority boarding and dedicated overhead bin space.
    • Amenity kits and bedding supplied.
    • Lie-flat bed measuring 76-inches or 82-inches, depending on aircraft. Seat width of 21 inch.
    • Huff Daland Dusters, a crop-dusting operation in Macon Georgia formed the roots of Delta in 1924
    • Their fleet of 18 planes was the largest privately owned fleet in the world at the time
    • C. E. Woolman led movement to buy Huff Daland Dusters in 1928 and renamed it Delta Air Service after the Mississippi Delta region it served
    • Operated first passenger flights in 1929
    • Merger between Chicago and Southern Air Lines brought Delta its first international routes to the Caribbean and Caracas in 1953
    • Named Delta-C&S for the next two years
    • Received National Safety Award for flying more than 11 billion passenger miles without a fatality in 1961
    • Over the next decades more routes were opened domestically and internationally, the fleet was updated to include the most modern airplanes of the time and a number of mergers took place
    • Purchased Pan Am’s transatlantic routes and the Pan Am Shuttle in 1991 to become global carrier
    • Launched SkyTeam, a global alliance with AeroMexico, Air France and Korean Air in 2000
    • Served more destinations than any other global airline by 2006
    • Merged with Northwest Airlines to become the world’s largest airline in 2008
    • Embarked on a massive fleet upgrade over the next three years in 2010
    • Operates fleet of over 740 aircraft with an average age of 16.7 years (November 2012)
    • A321
    • A350
    • A330-200
    • A330-300
    • 737-700
    • 737-800
    • 737-900ER
    • 757-200
    • 757-300
    • 767-300
    • 777-200
    • 717
    • MD 88
    • MD 90
    • Embraer ERJ 170 and 175
    • CRJ-200, 700 and 900
    • SkyTeam

    Denied boarding

    If a flight is oversold (more passengers hold confirmed reservations than there are seats available), airline personnel must first ask for volunteers who will give up their reservation willingly, in exchange for compensation of the airline’s choosing.

    If passenger is denied boarding involuntarily, he/she is entitled to a payment of ‘‘denied boarding compensation’’ from the airline except in special circumstances.

    On domestic and international flights, passengers denied boarding involuntarily from an oversold flight are entitled to compensation if passenger is offered alternate transport which results in a delay in arrival time as follows:

    0 to 1 hour arrival delay – No compensation.

      1 to 2 hour arrival delay – 200% of one-way fare (but no more than $650).

    Over 2 hours arrival delay – 400% of one-way fare (but no more than $1,300).

    When lengthy delays resulting from denied boarding arise, passengers will be offered accomodation at Deltas contracted hotels or a credit voucher for up to $100 if accomodation is not available.

    Cancellation

    In the event of flight cancellation, diversion, delays of greater than 90 minutes, or delays that will cause a passenger to miss connections, Delta will (at passenger’s request) cancel the remaining ticket and refund the unused portion of the ticket and unused ancillary fees. Pasesngers may also choose to be re routed on the next available flight that has seats in the purchased travel class.  Delta may arrange for the passenger to travel on another carrier or via ground transportation.

    If overnight accommodations are available at Delta contracted facilities, Delta will provide the passenger with a voucher for one night‘s lodging when the delay is during the period of 10:00 pm to 6:00 am. Delta will provide free public ground transportation to the hotel if the hotel does not offer such service.

    If accommodations are not available, Delta will provide the passenger with a voucher that may be applied to future travel on Delta equal in value to the contracted hotel rate, up to $100 USD.

    Long flight delays

    If major delay is experienced, passengers will be rerouted on the airline’s next flight with available seats. If the delay was caused by events within the airline’s control and the passenger does not get to his/her final destination on the expected arrival day, reasonable overnight accommodations will be provided, subject to availability.

    The airline will provide amenities for delayed passengers, necessary to maintain the safety and/or welfare of certain passengers such as customers with disabilities, unaccompanied children, the elderly or others to whom such amenities will be furnished consistent with special needs and/or circumstances.

    The airline is not responsible for any special, incidental or consequential damages if it does not meet this commitment.

    Lengthy Tarmac Delays at US airports

    U.S. and foreign air carriers do not permit an international flight to remain on the tarmac at a U.S. airport  for more than four hours without allowing passengers to deplane subject to safety,  security, and ATC exceptions.  This applies to small hub and non-hub airports, including diversion airports.

    U.S. and foreign carriers are required to coordinate plans with Customs and Border Protection (CBP) and the Transportation Security Administration (TSA)

    Notification of the status of delays must be given every 30 minutes while the aircraft is delayed, including reasons for delay, if known.  Drinking water must be provided complimentary once the delay is over two hours.

    Baggage

    Notice of a claim imust be presented to an office of Delta within 24 hours after baggage is lost or damaged.

    Liability for loss, damage or delayed delivery of checked baggage is limited to the actual value of the baggage or $3,400, whichever is less, unless the passenger declares a higher value for loss of baggage, not to exceed $5,000.00 including the $3,400 standard liability per passenger and pays the airline a sum $30-40 of excess value at the time of check in.   Excess valuation coverage is not available for and does not apply to excluded items listed in Conditions of Carriage.

    People with disabilities and people with reduced mobility

    Delta has specially trained personnel called, Complaint Resolution Officials (CROs) at every airport who are empowered to address concerns of any customer with a disability. Passengers should notify the airline of the need for assistance  at the time of booking and check in with plenty of time. See Delta’s detailed policy for people with disabilities here. 

    See airlines full conditions of carriage here

    NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

    Passenger rights for US airlines flying into Europe click here

    To lodge a complaint with the airline click here

    To lodge a complaint with the US Department of Transport (DOT) click here

     

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