Wednesday, June 26, 2019
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    Product Rating 6/7

    Rating Criteria

    Economy Class

    Short Haul

    • Light meal or snack with beverages served
    • Shared cabin screens show silent programs on A319/A320/A321s
    • Seat pitch of 30 inch
    • Baggage allowance of 1 x 23kg bag

    Long Haul

    • Full meal and beverages served with a second meal or snack before landing; welcome drink and nibbles offered before meal service
    • Audio/Video On Demand on 777 and 767 aircraft
    • Seat pitch of 30 inch on 767s; seat pitch of 31 to 33 inch with 17 inch width and 120 degree recline on 777s
    • Baggage allowance of 1 x 23kg bag

    Business Class

    Short Haul

    • Multi course superior meals served with beverages
    • Shared cabin screens show silent TV shows
    • Seat pitch of 30 to 32 inch with 118 degree recline; middle seat in rows of three kept free to give more space
    • Newspapers and magazines offered
    • Baggage allowance of 2 x 32kg bags

    Long Haul

    • Available on 767s and 777s
    • Multi course restaurant quality meals and beverages served; welcome drink offered
    • Audio/Video On Demand
    • Seat pitch of 60 inch which transform into angled flat beds on most 767’s; newly upgraded 767’s and all 777’s feature seats that transform into fully lie flat beds; all seats have aisle access on 767s and most seats on the 777s;
    • Blanket, pillow and amenity kit provided
    • Baggage allowance of 2 x 32kg bags
    • Founded with merger of Air Austria and Austrian Airways in September 1957
    • Scheduled services began in March 1958
    • Acquired Tyrolean Airways in 1999
    • Joined Star Alliance In 2000
    • Acquired Lauda Air in 2002
    • Became subsidiary of Lufthansa group in 2009
    • Operations taken over in 2012 by subsidiary Tyrolean Airways which now operates all flights in Austrian Airlines livery and branding
    • A319
    • A320
    • A321
    • 767-300ER
    • 777-200
    • Bombardier Q 400
    • ERJ 190
    • Star Alliance

    Denied boarding

    When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.

    You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example – food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.

    Cancellation

    You are also entitled to identical compensation to that offered when you are denied boarding, unless you were informed of the cancellation at least 14 days before the flight, or you were rerouted close to your original times, or if the airline can prove that the cancellation was caused by extraordinary circumstances.
    In addition the airline must offer you the choice between:

    • reimbursement of your ticket within seven days;
    • re-routing to your final destination under similar conditions;
    • and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation).

    Long delays

    You are entitled to care by the airline (phone call, refreshments, meal, accommodation, transportation to the place of accommodation) if the delay is:

    • two hours or more for flights of 1,500 km or less;
    • three hours or more for longer flights within the European Union or for other flights of between 1,500 and 3,500 km;
    • four hours or more for flights of over 3,500 km outside the European Union.

    If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey.

    If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled, unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.

    Baggage

    If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damage or it was impossible to take such measures.
    For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
    For delayed receipt of baggage, this period is a maximum of 21 days.

    People with disabilities and people with reduced mobility

    Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. They are also entitled to receive assistance at airports (on departure, on arrival and in transit) and on board airplanes. In order to facilitate the provision of assistance, it is recommended to pre-notify your needs.

    For the airlines policy on lengthy delays on the tarmac in the US click here

    See the airlines Conditions of Carriage here

    For details of legislative obligations under EU regulation click here

    NOTE: Conditions of Carriage refer to the country of origin and may not be applicable to all jurisdictions.

    To lodge a complaint with the airline click here

    To lodge a complaint with the EU click here

    Click here for more information about our Austrian Airlines reviews and safety ratings system.

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