Austrian Airlines

Austrian/Air Dolomiti pulled 12 passengers at random mid-boarding — FLR-VIE — because it was hot in August. In Florence. They knew the temperature. They knew the runway. They did the math at the gate instead of at dispatch. Inexcusable.

Absolutely perfect and flawless experience with Austrian airlines great customer service

I am writing this review regarding my flight from Mauritius to Vienna on January 7th, which lasted approximately 10 hours. I understand that Austrian Airlines operates more like a low-cost carrier on short European routes (for example Vienna–Belgrade, where even water is not complimentary), and I accept that. However, this approach is not acceptable on a long-haul intercontinental flight. Already one hour after takeoff, there was no sparkling wine available at all, which is disappointing for a full-service airline on such a long flight. What was far more serious, however, was the meal selection. The only options offered were: • chicken with paprika • gnocchi pasta with paprika • lasagna with paprika I am allergic to paprika, which meant I was unable to eat any of the meals provided. As a result, I went almost 24 hours without food. On a 10-hour long-haul flight, offering no alternative meal option and no consideration for basic dietary restrictions shows a significant lack of planning and care for passenger well-being. This experience was far below expectations and not what one would expect from Austrian Airlines on an intercontinental route. Additionally, I was very disappointed with the behavior of the cabin crew. During the flight, a 9-year-old child was calmly walking to the restroom and back to their seat. The seatbelt sign was NOT on, yet the cabin crew shouted at the child, aggressively ordering them to sit down. The situation was completely unnecessary and handled in a hostile and intimidating manner, especially considering that no safety rule was being violated. Such behavior towards a child is unacceptable and reflects a serious lack of professionalism and basic courtesy. Overall, the service attitude of the crew felt aggressive rather than service-oriented, which significantly worsened an already disappointing long-haul flight experience.