Austrian Airlines

"Terrible Customer Service at the Airport" I had an extremely disappointing experience with Austrian Air staff at the Boston Logan airport today. From the moment I approached the check-in desk, the staff were rude, unprofessional, and clearly uninterested in helping passengers. I was met with curt responses and eye-rolls when I asked for assistance. They didn't bother to explain anything clearly, and when I tried to clarify basic information about my flight, they acted like I was a nuisance. At the boarding gate, things didn't get any better. The gate staff were even more dismissive and downright unfriendly. One of them barked orders at passengers in a tone that was completely unnecessary. When I asked about a seating issue, they were incredibly unhelpful, offering no solutions and making it clear they just wanted to rush through the process without regard for customer service. Overall, the airline's staff made an already stressful travel day much worse. I will definitely think twice before flying with this terrible carrier again, especially if this is how they treat their passengers at the airport.

❗️Highly not recommend them. They lost our package, told us that they pay for everything we have to buy. Then 4 months later (their policy says that they have 60 days, maximum 3 months) told us that they only paying the half of it. They ruined many of our vacation days, including the day when we spend 8 hours to find everything that we need (hygiene, clothes, and it has to be cheap because we did not have that much money) and a day when they find our luggage and we spend half of the day in the airport trying to get it back, spendig more money on bus tickets to the airport. Extra fun fact: their system was bad, so we couldn't add the baggage as we did on the way there, so I had to go home with flixbus separated from my partner but at least I know that my baggage is safe. We could complain or sue because their service agent gave us false information and they react on our complain over 3 months, but we know that they would offer us some coupon but we're never going to flight with Austrian ever again.

I would give them zero stars if possible. They’ve lost my luggage twice. It’s been over four months and they haven’t reimbursed me and won’t reimburse me the amount they owe. They claim they never received my claim even though I’ve submitted it four times. Now I specifically got a carry on luggage so I wouldn’t have to EVER check my luggage in with them again. I was fine on the flight to but on the flight from they would not let me carry my luggage on. I got the carry on luggage from them also. They don’t care about their customers. Don’t ever fly them. Two out of the three times I’ve flown with them they lost my luggage.