Austrian Airlines

Absolutely perfect and flawless experience with Austrian airlines great customer service

I am writing this review regarding my flight from Mauritius to Vienna on January 7th, which lasted approximately 10 hours. I understand that Austrian Airlines operates more like a low-cost carrier on short European routes (for example Vienna–Belgrade, where even water is not complimentary), and I accept that. However, this approach is not acceptable on a long-haul intercontinental flight. Already one hour after takeoff, there was no sparkling wine available at all, which is disappointing for a full-service airline on such a long flight. What was far more serious, however, was the meal selection. The only options offered were: • chicken with paprika • gnocchi pasta with paprika • lasagna with paprika I am allergic to paprika, which meant I was unable to eat any of the meals provided. As a result, I went almost 24 hours without food. On a 10-hour long-haul flight, offering no alternative meal option and no consideration for basic dietary restrictions shows a significant lack of planning and care for passenger well-being. This experience was far below expectations and not what one would expect from Austrian Airlines on an intercontinental route. Additionally, I was very disappointed with the behavior of the cabin crew. During the flight, a 9-year-old child was calmly walking to the restroom and back to their seat. The seatbelt sign was NOT on, yet the cabin crew shouted at the child, aggressively ordering them to sit down. The situation was completely unnecessary and handled in a hostile and intimidating manner, especially considering that no safety rule was being violated. Such behavior towards a child is unacceptable and reflects a serious lack of professionalism and basic courtesy. Overall, the service attitude of the crew felt aggressive rather than service-oriented, which significantly worsened an already disappointing long-haul flight experience.

"Terrible Customer Service at the Airport" I had an extremely disappointing experience with Austrian Air staff at the Boston Logan airport today. From the moment I approached the check-in desk, the staff were rude, unprofessional, and clearly uninterested in helping passengers. I was met with curt responses and eye-rolls when I asked for assistance. They didn't bother to explain anything clearly, and when I tried to clarify basic information about my flight, they acted like I was a nuisance. At the boarding gate, things didn't get any better. The gate staff were even more dismissive and downright unfriendly. One of them barked orders at passengers in a tone that was completely unnecessary. When I asked about a seating issue, they were incredibly unhelpful, offering no solutions and making it clear they just wanted to rush through the process without regard for customer service. Overall, the airline's staff made an already stressful travel day much worse. I will definitely think twice before flying with this terrible carrier again, especially if this is how they treat their passengers at the airport.