About Austrian Airlines
Austrian Airlines, Austria’s flagship carrier, has been a prominent name in air travel, deeply embedded in the heart of Europe. Established post-World War II, the airline was formed from the merger of two earlier entities, seeking to rebuild and establish a robust network connecting Vienna to key global cities. Over the decades, the airline has expanded its reach, overcoming numerous industry challenges, including competition and economic fluctuations. Austrian Airlines has also been a member of the Star Alliance, one of the world's largest global airline alliances, which has significantly bolstered its international presence, allowing passengers wider connectivity and smoother travel experiences.
The fleet of Austrian Airlines is tailored to meet the needs of its varied routes, comprising a mix suitable for both short-haul European flights and long-haul international journeys. This versatility allows them to efficiently manage a network that caters to both business and leisure travelers, providing flexibility and maintaining operational efficiency. True to their roots, the carrier's aircraft are often recognized for comfort and reliability, ensuring that safety and passenger convenience are prioritized. The interiors of their fleet reflect a commitment to Austrian hospitality, with cabin features designed to enhance the travel experience.
Services offered by Austrian Airlines are reflective of its cultural heritage, distinguished particularly by its focus on customer service. The airline is known for offering a taste of Austrian cuisine, even in the clouds, with onboard catering that highlights local recipes and seasonal ingredients. This attention to detail extends to their customer service, both on the ground and in the air, characterized by personalized attention and genuine care for passengers’ comfort and needs. Additionally, the airline provides a range of technologies aimed at smoothing the customer journey, from streamlined check-in processes to intuitive online interfaces for managing travel, demonstrating their commitment to keeping pace with digital trends while enhancing passenger experience.
Overall Value for Money
2.3
From 69 reviews
Seat and Cabin Space
3.1
From 65 reviews
Customer Service
2.9
From 67 reviews
In Flight Entertainment
2.9
From 56 reviews
Baggage Handling
2.4
From 10 reviews
Check-in Process
1.9
From 14 reviews
Meals and Beverages
2.7
From 64 reviews
Recommend Airline
32.9%
From 73 reviews