
Air Transat

About Air Transat
Passenger ratings
Overall Value for Money
2.1
From 50 reviews
Seat and Cabin Space
2.5
From 46 reviews
Customer Service
2.5
From 50 reviews
In Flight Entertainment
2.5
From 41 reviews
Baggage Handling
1.4
From 12 reviews
Check-in Process
1.9
From 13 reviews
Meals and Beverages
2.1
From 41 reviews
Recommend Airline
27.5%
From 51 reviews
Latest reviews
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No special meal selection. No bluetooth, no wired headphones. Suitcase damaged. No invoice and no way of reaching them via email, so to get an invoice I had to call them. It took a full hour to get it processed and now I am left with high fees for an international call.
3 / 10

Paid for Option Plus on Air Transat (Punta Cana–Toronto): no priority check-in, no priority baggage, no real seat selection benefit. Staff were rude and dismissive. Service has clearly declined. Very disappointing from an airline I once trusted. Will reconsider flying again.
0 / 10

Stay away of the Air Transat - they behave like heartless con artists. My husband and I booked an Air Transat flight in May 2024 for early November. On November 4, 2024, we arrived at Pearson Airport over three hours before our expected departure time, only to learn that our flight had already departed two days earlier (!!!), on November 2. This was due to a schedule change that we were completely unaware of, as the airline’s only notification was a single email sent in July. This email was buried among 64 marketing messages from Air Transat and was the only one sent in French – despite all marketing communication being in English (we are in Toronto, English-speaking province). Air Transat made no follow-up efforts to ensure we were informed of this critical change. No phone call, no text message, or additional emails were sent. Such a lack of basic care, disregard and disrespect for customers. They blamed us that we didn't buy change/cancellation insurance, and the fact that THEY changed it, not us, was not even an argument. No credit, no other options, no ticket refund, reps either rude or useless. Asked 5 times to talk to the manager - the reply after long time listening to the music was "you don't need to talk to him". They must have sold our tickets again.
0 / 10

