4.2/10

    From 97 passenger reviews

    Norm

    from Canada - January 22, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Recent travel. Rescheduled my return trip from Hawaii 4 times in month prior to travel and in process cancelled seats I had previously paid for. Had to repay for exit row seats. No food on the flight back to Canada (even for purchase) except for a small bag of pretzels. Cancelled connecting flight home after arrival back in Canada resulting in an overnight stay with no compensation for accommodation or food. Lost my suitcase and when finally found and delivered it had been damaged beyond usable. This was once a great airline but it has hit the skids. An ugly shadow of its former self.

    Lydia

    from Canada - December 29, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My connecting flight to Toronto was delayed 24hrs with less than 12hrs notice. I spent all night on the phone trying to get my flight from Montreal to Toronto delayed as well and never got the line. Impossible to change or cancel flights online. I had to go to Toronto and then Cancun, then hours of bus and ferry. Ugh. —
    Mon vol de correspondance à Toronto a été décalé de 24hrs à moins de 12 hrs d’avis. J’ai passé la nuit au téléphone pour tenter de de aller mon vol Montréal Toronto et je n’ai jamais eu la ligne. Impossible de modifier ou annuler les vols en ligne. J’ai du me rendre à Toronto puis cancun pour des heures de bus et traversier. Argh.

    Dennis

    from United States - September 29, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    This airline has chosen whom will and will not get refunds on their cancelled flights due to COVID-19. I had purchased several seats from myself plus workers to head to Vancouver in April. Due to the virus, we were advised to cancel our flights. When we did, they refused to give us our money back. For me over $5,000. Instead, I have an account credit that is good for 24 month. Others on the same flight received full refunds.These flights did not happen and as of this writing, you still cannot fly into Canada.West Jet only flys from a US destination to a Canadian Destination therefore, there is no chance that we will be able to use these credits thus, stealing money from their customers.

    This is unacceptable business practices and no one should support this company. They are hiding behind the fact that they are Canadian and do not have to comply with US laws when it comes to refunds.Besides myself and the 10+ seats I purchased, I have found over a dozen others who have been taken advantage of by this company.

    Billy

    from Canada - September 19, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Beware, they will steal your hard earned money. Avoid, avoid. They stole $5600 from me. Paid for a vacation and they cancelled it and they still have my money. Run from them. They used my money to bail themselves out. They do not care about customers only your money…… Greedy.

    hugh

    from Canada - September 15, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Buyer Beware: they will take your money for reserved flights and then cancel the flight 2 weeks later with no attempt to help you obtain alternate flights. They provide a credit good for 2 years rather than cash in return. This is 6 months into the pandemic, not 2 weeks. Try contacting assistance? 6 hour wait on the phone, return call assistance cuts you off after trying to book a time (all booked) three times, and live chat on Facebook is actually a bot. So, they steal your money and then make themselves beyond contact. All sanctioned by the Canadian Liberal federal government. Collusion on theft of money by a company that ought to be bankrupt.

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