WestJet

During the pandemic we had four flights already booked and every one of the airlines refunded our money except for WestJet. They gave us a voucher and we told them we wanted a refund because we were more than 500 miles from any place where WestJet was available. We have not received any refund and the voucher has expired and we have had no response from West Jet. I would never do business with them.

Luggage delayed for the second time in under a month. Flight from Heathrow to Nanaimo via Calgary 14th November, still no luggage. No urgency from customer services, useless website and a clear ‘could not care less attitude’

Recent travel. Rescheduled my return trip from Hawaii 4 times in month prior to travel and in process cancelled seats I had previously paid for. Had to repay for exit row seats. No food on the flight back to Canada (even for purchase) except for a small bag of pretzels. Cancelled connecting flight home after arrival back in Canada resulting in an overnight stay with no compensation for accommodation or food. Lost my suitcase and when finally found and delivered it had been damaged beyond usable. This was once a great airline but it has hit the skids. An ugly shadow of its former self.

My connecting flight to Toronto was delayed 24hrs with less than 12hrs notice. I spent all night on the phone trying to get my flight from Montreal to Toronto delayed as well and never got the line. Impossible to change or cancel flights online. I had to go to Toronto and then Cancun, then hours of bus and ferry. Ugh. —
Mon vol de correspondance à Toronto a été décalé de 24hrs à moins de 12 hrs d’avis. J’ai passé la nuit au téléphone pour tenter de de aller mon vol Montréal Toronto et je n’ai jamais eu la ligne. Impossible de modifier ou annuler les vols en ligne. J’ai du me rendre à Toronto puis cancun pour des heures de bus et traversier. Argh.

This airline has chosen whom will and will not get refunds on their cancelled flights due to COVID-19. I had purchased several seats from myself plus workers to head to Vancouver in April. Due to the virus, we were advised to cancel our flights. When we did, they refused to give us our money back. For me over $5,000. Instead, I have an account credit that is good for 24 month. Others on the same flight received full refunds.These flights did not happen and as of this writing, you still cannot fly into Canada.West Jet only flys from a US destination to a Canadian Destination therefore, there is no chance that we will be able to use these credits thus, stealing money from their customers.

This is unacceptable business practices and no one should support this company. They are hiding behind the fact that they are Canadian and do not have to comply with US laws when it comes to refunds.Besides myself and the 10+ seats I purchased, I have found over a dozen others who have been taken advantage of by this company.