4.3/10

    From 95 passenger reviews

    Dennis

    from United States - September 29, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    This airline has chosen whom will and will not get refunds on their cancelled flights due to COVID-19. I had purchased several seats from myself plus workers to head to Vancouver in April. Due to the virus, we were advised to cancel our flights. When we did, they refused to give us our money back. For me over $5,000. Instead, I have an account credit that is good for 24 month. Others on the same flight received full refunds.These flights did not happen and as of this writing, you still cannot fly into Canada.West Jet only flys from a US destination to a Canadian Destination therefore, there is no chance that we will be able to use these credits thus, stealing money from their customers.

    This is unacceptable business practices and no one should support this company. They are hiding behind the fact that they are Canadian and do not have to comply with US laws when it comes to refunds.Besides myself and the 10+ seats I purchased, I have found over a dozen others who have been taken advantage of by this company.

    Billy

    from Canada - September 19, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Beware, they will steal your hard earned money. Avoid, avoid. They stole $5600 from me. Paid for a vacation and they cancelled it and they still have my money. Run from them. They used my money to bail themselves out. They do not care about customers only your money…… Greedy.

    hugh

    from Canada - September 15, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Buyer Beware: they will take your money for reserved flights and then cancel the flight 2 weeks later with no attempt to help you obtain alternate flights. They provide a credit good for 2 years rather than cash in return. This is 6 months into the pandemic, not 2 weeks. Try contacting assistance? 6 hour wait on the phone, return call assistance cuts you off after trying to book a time (all booked) three times, and live chat on Facebook is actually a bot. So, they steal your money and then make themselves beyond contact. All sanctioned by the Canadian Liberal federal government. Collusion on theft of money by a company that ought to be bankrupt.

    Ricky

    from United States - July 30, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Booked a direct flight for my mom from Austin TX to Calgary Canada in June. Received email from West Jet after 5 days that the flight is cancelled, offering connected flight or travel back reward.
    1. Tried calling CUSTOMER SERVICE was on phone for more than 2 HOURS but NO RESPONSE, so finally I hung up my phone. Tried calling CUSTOMER SERVICE 2 more times same result (They were very consistent in duplicating the long wait time to hit a goal where customer gets frustrated and can hang up the call).
    2. Tried a chatting system Month later on 29th July, Marco from West Jet responded it felt like I was chatting with robot not even a real person (Slow in response, no emotions, 2 to 3 minute lag in getting response back)

    END OF THE STORY NO MONEY REFUND, BUT GAVE ME A TRAVEL REWARD OR TRAVEL BANK TO USE THE SAME AMOUNT TO BUY TICKETS AND IS GOOD FOR 24 MONTHS.

    i WOULD NOT RECOMMEND WEST JET BECAUSE THEY DO NOT PROVIDE REFUND EVEN THE FLIGHT IS CANCELLED.

    Jacob

    from Canada - May 30, 2020

    Flew Premium Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    This was one of my best airline experiences! The flight attendants are very funny and nice. The food was around average. Westjet is my new favorite airline.

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