Volotea

Volotea has failed to transport passengers from origin to destination. The flight from Mykonos to Athens on 6th May at 7pm was cancelled. Upon cancellation, they did not offer any backup flight on the same day or next day. After the incident, we wrote to Volotea for refund since they did not put us on the plane at all. They refuse to refund for such cancel. They also refuse to pay for our ferry ticket which we pay at our own cost. Non-reliable airline. Never take it.

Keep away from this company. It was my worst flight ever. First of all, when I got to the airport the flight was overbooked and they made wait until the last minute to confirm I was going to be in the flight. After 30 min in their airplane in very bad shape I heard a big noise and minutes after the pilot spoke in Italian (he didn’t say a word in English) that they had a technical problem and had to make an emergency landing in Athens. It was a nightmare we thought the airplane would crush as it didn’t have any stability. It was my worst experience ever. After that, I had a conextion in Venice with another airline and a member of the staff said it was not their problem (very rude staff). I had to arrange another flight, hotel, food and transport in Venice by my own means.

Because a close family member has been hospitalized we didn’t fly, i can understand they don’t refund the flight’s price, OK, but they also don’t refund the 24 euros for seats assigment nor the 70 euros for the the bagage and WORST until today they didn’t REFUND THE FULL TAXES PAID… i’ll probably need to go trough the local Airport autorithies to get them refunded… BEWARE !!

Delays happen, but this one was really poorly managed by Volotea staff.

The first time I flew with Volotea, my luggage was delayed and it took 6 months to receive the compensation on my bank account.
When I flew from Strasbourg to Nice, Volotea informed me less than one month prior to my trip that the dates had to be modified. Instead of flying on the Thursday, I had to fly on the Friday. Either I accepted the changes and could get a voucher of 20% valid for 180 days as a (tiny) compensation or I could cancel my flight all together. I chose to fly anyway and got the voucher.
Recently I booked a flight from Strasbourg to Palermo and I did not see at first where to put the voucher for the payment. I paid anyway and immediately contacted customer care. They told me that it was too late to use the voucher because I already paid.
I will not be able to use my voucher before its expiry date and they refused to make an exception or to send the money to my bank account.