Volotea

I travelled with Volotea a few months ago on a domestic flight in France and I have to say they are doing pretty good with all the procedures for Covid-19. As always, the crew was very friendly and also ground staff. All the times I have travelled with Volotea we have arrived in time and I truly recommend it.

Avion propre en bon état. Personnel de cabine agréable. Confort des sieges bon . espace entre sièges
bon(je mesure 1.8m)Départ à l’heure. Arrivée retardée mais les informations transmises aux passagers. Etant ancien pilote en temps que passager il est très sécurisant de savoir pourquoi nous tournons en rond. 3 vols sur Volotea ont confirmés ma première impression Compagnie très PRO

AVOID THESE CRIMINALS. This company will screw you over the second it gets the chance. My flight was changed by 11 hours, so I had the right to a refund. I was back and forth with them for months, they wanted me to take the credit of course. I chose the refund. I saw something saying 90% of people would have their refunds by the end of July, guess I wasn’t one of them because by October I still hadn’t heard anything. Finally they emailed me and said they had found a “wrong” with my bank account and the payment had been rejected. That’s funny, there didn’t seem to be a “wrong” when you took the money in the first place. I’ve emailed them several times since and they maintain that they’ve refunded me already despite the fact I’ve sent them screenshots of my bank account. Do not fly with these criminals. They steal from their customers.

Honeslty I didnt think twice about the airline for a 50 minutes flight, not bothered about a short trip like this but alrrady at check in they lost me forever!!! They charge you 30 Euros to check you in, absolute crooks, be careful!!!

Stay away!
In our experience, this airline’s customer service and focus on their passengers is the worst. Having booked with multiple airlines for our holiday, which is impacted by COVID, we expected to lose $$$.
All the other airlines have cancelled their flights or were willing to refund our tickets – so we got our $$ back luckily.
Volotea is NOT one of those.
I checked our booking online – we have -$350.00 to pay? Our flight has been moved 38 hrs later from the original time we booked it? This tells me they’ve cancelled our flight and put us on another which has a cheaper fare.
But no! Apparently the flight is still ‘on time’ ! How is 38 hours later on time!? And why owe me money if my flight and seat is the same!?
There is nobody there to call to plead with, they don’t respond to emails, and their online chat doesn’t rarely work even in the hours they state. One time I did manage to chat with someone, they were so rude and disconnected me!
Unless you’re willing to risk your money then I (like many others on their social media page) would stay away!