Volotea

AVOID THESE CRIMINALS. This company will screw you over the second it gets the chance. My flight was changed by 11 hours, so I had the right to a refund. I was back and forth with them for months, they wanted me to take the credit of course. I chose the refund. I saw something saying 90% of people would have their refunds by the end of July, guess I wasn’t one of them because by October I still hadn’t heard anything. Finally they emailed me and said they had found a “wrong” with my bank account and the payment had been rejected. That’s funny, there didn’t seem to be a “wrong” when you took the money in the first place. I’ve emailed them several times since and they maintain that they’ve refunded me already despite the fact I’ve sent them screenshots of my bank account. Do not fly with these criminals. They steal from their customers.

Honeslty I didnt think twice about the airline for a 50 minutes flight, not bothered about a short trip like this but alrrady at check in they lost me forever!!! They charge you 30 Euros to check you in, absolute crooks, be careful!!!

Stay away!
In our experience, this airline’s customer service and focus on their passengers is the worst. Having booked with multiple airlines for our holiday, which is impacted by COVID, we expected to lose $$$.
All the other airlines have cancelled their flights or were willing to refund our tickets – so we got our $$ back luckily.
Volotea is NOT one of those.
I checked our booking online – we have -$350.00 to pay? Our flight has been moved 38 hrs later from the original time we booked it? This tells me they’ve cancelled our flight and put us on another which has a cheaper fare.
But no! Apparently the flight is still ‘on time’ ! How is 38 hours later on time!? And why owe me money if my flight and seat is the same!?
There is nobody there to call to plead with, they don’t respond to emails, and their online chat doesn’t rarely work even in the hours they state. One time I did manage to chat with someone, they were so rude and disconnected me!
Unless you’re willing to risk your money then I (like many others on their social media page) would stay away!

Trying to Cancel my ticket for travel Mar 28 2020 from Naples to Palermo, Italy has been a nightmare- no refund only a travel credit after they kept $30, for a year from Dec 2019 when we purchased it. This company has adamantly denied to refund anything! They claim we made the choice to use our flex option and those are the rules and we should have waited to see if the flight was cancelled for which they would have given a full refund. Outrageous, why gamble that we would have lost the full cost with not cancelling in a timely manner. I have pleaded with them that this is not the usual situation in the world and we all have to be flexible but they would not budge. This is sad that a big airline would lose a customer over $180 during a global pandemic. I do not know if we will be able to use the credit but will NEVER EVER even consider Volotea for a flight. You have been warned- This airline is greedy and unfeeling and selfish. Avoid at all costs!

So I was traveling with volotea from heraklion to Athens (Greece) and I had booked with my flight also a meal , which included a cup of noodles and a refreshment. When I got into the plane and our flight has departed , stewardesses let me choose from some snacks (biscuits etc ) and take 3 of them and my refreshment . I never ate noodle neither did anyone of them inform me why I didn’t.
It’s not my problem the food i didn’t eat but if for instance my suitcase was little larger than the acceptable, I’d had to pay, then why I paid for something I didn’t get ?!