3.6/10

    From 17 passenger reviews

    Nita

    from Albania - January 14, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    During the summer we bought tickets with Volotea to travel from Thessaloniki to Mykonos – which got cancelled. I asked for refund of the ticket’s amount in August 2021 and to this day have not yet received it. I’ve sent a dozen of emails which are always replied in the same vague way making me wait 4-6 weeks each time they “try” to make the transfer – which according to them fails. There is no follow-up on the case at all and each time I reach out I have to explain the whole situation again, and they never really try to find a solution. I feel like I’m talking with an automated program, awful customer service. Since it’s been almost 6 years I will work with a lawyer and sue the company – which seems to be the only way to get back the money that is rightfully mine. This is pretty much the same with stealing. I will never purchase a ticket in Volotea again. Never.

    Celine

    from France - May 7, 2021

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Despise having to wear a mask, the flight and crew were very pleasant. Boarding and disembark were orderly and quick. 2nd time flying with Volotea and I certainly recommend them.

    Victor

    from Volotea review by Victor - April 28, 2021

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I travelled with Volotea a few months ago on a domestic flight in France and I have to say they are doing pretty good with all the procedures for Covid-19. As always, the crew was very friendly and also ground staff. All the times I have travelled with Volotea we have arrived in time and I truly recommend it.

    JEAN

    from France - February 21, 2021

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Avion propre en bon état. Personnel de cabine agréable. Confort des sieges bon . espace entre sièges
    bon(je mesure 1.8m)Départ à l’heure. Arrivée retardée mais les informations transmises aux passagers. Etant ancien pilote en temps que passager il est très sécurisant de savoir pourquoi nous tournons en rond. 3 vols sur Volotea ont confirmés ma première impression Compagnie très PRO

    Chelsi

    from United States - November 30, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    AVOID THESE CRIMINALS. This company will screw you over the second it gets the chance. My flight was changed by 11 hours, so I had the right to a refund. I was back and forth with them for months, they wanted me to take the credit of course. I chose the refund. I saw something saying 90% of people would have their refunds by the end of July, guess I wasn’t one of them because by October I still hadn’t heard anything. Finally they emailed me and said they had found a “wrong” with my bank account and the payment had been rejected. That’s funny, there didn’t seem to be a “wrong” when you took the money in the first place. I’ve emailed them several times since and they maintain that they’ve refunded me already despite the fact I’ve sent them screenshots of my bank account. Do not fly with these criminals. They steal from their customers.

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