Volotea

Physical Assault and Extortion by Volotea Airlines! I was physically assaulted by two employees of Volotea Airlines in Palma de Mallorca airport Spain and denied boarding when I didn’t want to pay an illegal extra fee of €50 for my cabin bag. Volotea’s allowed range measurement for free cabin bag is (40x30x20cm) and My bag is (40x19x15cm). Employees didn’t speak English and yelled at me and shoved me around saying PAY or GO, PAY or GO! Even though I didn’t understand Spanish, they were also shouting in Spanish and bullying me like Gestapo Nazis. They were extremely rude and physical, and I am a 155cm woman. It wasn’t called for! They deliberately wanted me to miss the plane. I had a connecting flight to Sardinia and I couldn’t miss the plane, so I had to pay eventually. Even though I paid the fee, they didn’t let my cabin bag to stay in the cabin, so I almost missed my connecting flight to Sardinia. I complained to the company about the incident and asked for a refund but they said there’s nothing they can do. This was completely illegal action. Worst Airline Ever!!!

During the summer we bought tickets with Volotea to travel from Thessaloniki to Mykonos – which got cancelled. I asked for refund of the ticket’s amount in August 2021 and to this day have not yet received it. I’ve sent a dozen of emails which are always replied in the same vague way making me wait 4-6 weeks each time they “try” to make the transfer – which according to them fails. There is no follow-up on the case at all and each time I reach out I have to explain the whole situation again, and they never really try to find a solution. I feel like I’m talking with an automated program, awful customer service. Since it’s been almost 6 years I will work with a lawyer and sue the company – which seems to be the only way to get back the money that is rightfully mine. This is pretty much the same with stealing. I will never purchase a ticket in Volotea again. Never.

Despise having to wear a mask, the flight and crew were very pleasant. Boarding and disembark were orderly and quick. 2nd time flying with Volotea and I certainly recommend them.

I travelled with Volotea a few months ago on a domestic flight in France and I have to say they are doing pretty good with all the procedures for Covid-19. As always, the crew was very friendly and also ground staff. All the times I have travelled with Volotea we have arrived in time and I truly recommend it.

Avion propre en bon état. Personnel de cabine agréable. Confort des sieges bon . espace entre sièges
bon(je mesure 1.8m)Départ à l’heure. Arrivée retardée mais les informations transmises aux passagers. Etant ancien pilote en temps que passager il est très sécurisant de savoir pourquoi nous tournons en rond. 3 vols sur Volotea ont confirmés ma première impression Compagnie très PRO