from - September 30, 2018
Flew Economy Class
Keep away from this company. It was my worst flight ever. First of all, when I got to the airport the flight was overbooked and they made wait until the last minute to confirm I was going to be in the flight. After 30 min in their airplane in very bad shape I heard a big noise and minutes after the pilot spoke in Italian (he didn’t say a word in English) that they had a technical problem and had to make an emergency landing in Athens. It was a nightmare we thought the airplane would crush as it didn’t have any stability. It was my worst experience ever. After that, I had a conextion in Venice with another airline and a member of the staff said it was not their problem (very rude staff). I had to arrange another flight, hotel, food and transport in Venice by my own means.
from Czech Republic - November 13, 2017
Flew Economy Class
Because a close family member has been hospitalized we didn’t fly, i can understand they don’t refund the flight’s price, OK, but they also don’t refund the 24 euros for seats assigment nor the 70 euros for the the bagage and WORST until today they didn’t REFUND THE FULL TAXES PAID… i’ll probably need to go trough the local Airport autorithies to get them refunded… BEWARE !!
from France - May 29, 2017
Delays happen, but this one was really poorly managed by Volotea staff.
from France - December 21, 2016
The first time I flew with Volotea, my luggage was delayed and it took 6 months to receive the compensation on my bank account.
When I flew from Strasbourg to Nice, Volotea informed me less than one month prior to my trip that the dates had to be modified. Instead of flying on the Thursday, I had to fly on the Friday. Either I accepted the changes and could get a voucher of 20% valid for 180 days as a (tiny) compensation or I could cancel my flight all together. I chose to fly anyway and got the voucher.
Recently I booked a flight from Strasbourg to Palermo and I did not see at first where to put the voucher for the payment. I paid anyway and immediately contacted customer care. They told me that it was too late to use the voucher because I already paid.
I will not be able to use my voucher before its expiry date and they refused to make an exception or to send the money to my bank account.
from Germany - September 22, 2016
When booking well ahead, Volotea has very good prices but they try to sell you many extras.
Cabin staff is very friendly.
I flew on a modern Airbus A319.
They tend to cancel flights and just refund passengers without proposing a re-routing which is a legal requirement!
Great company when everything is working, and to my mind, bad concerning passengers rights. (regulation EU 261/2004)