2.3/10

    From 55 passenger reviews

    Deborah

    from United States - July 15, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Flying back from Mexico City Volaris canceled my flight and didn’t notify me. At the airport they said it was my fault not theirs that I was stranded the agent said “because my Volaris colleague attempted to contact you and couldn’t”. They took no responsibility and offered no assistance, hotel, voucher, possible other flights, etc. The agent was rude and arrogant, This is not an airline you should travel with.

    Lulu

    from United States - July 8, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I’ve travelled to over 50 countries & this airline was by far the worst I have ever been on. By far. Nothing was organized from the moment we got in line at the LAX airport. The airline has a young staff that do not know anything about organizing lines or explaining to customers where to go. The flight itself was extremely uncomfortable. No leg room. Flight home was infested with mosquitoes flying all over the passengers. On the way to Cancun we were told to pick up our bags and give them to the next flight. There was absolutely no direction or sign as to where to take them. We ended up having to carry them on the flight ourselves. Flight attendants again were bad at explaining anything. Flight was delayed by two hours with no explanation. Overall miserable experience.

    Guy

    from United States - March 9, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline. They could care less about their customers. The worst of Mexico’s business practices all wrapped into one company. Don’t ever use this airline.

    Tim

    from United States - January 22, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Highly recommend against this airline. Flew home from Cancun on Volaris…there was a 3-hour delay that caused a missed connection. Volaris’s solution was ridiculous. They would not put us on an alternative flight to our final destination. Instead, they flew us to a different city (Fresno) and left us there focusing us to buy additional flights to get home (Seattle). I’ve never heard of an airline sending you to a different city and saying “eh…close enough” when their flight being late was the cause of the issue. I paid way more buying the extra flight home than I would have if I’d of just bought a flight from a real airline to start with. Never again.

    Luis

    from Mexico - January 18, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Por este medio quiero desir que esta aerolínea es unas de las peores para viajar a cualquier parte del mundo tanto como el personal que son unos despotas mal educados in respetuosos despotas. Con la experiencia que e tenido de viajar a Mexico. El Salvador a Costa Rica nunca ve tenido mala experiencia por eso mientras este personal siga así se van ir a quiebra y parte por todo quieren cobrar asta para registrarte que mala experiencia

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