2.4/10

    From 53 passenger reviews

    Guy

    from United States - March 9, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline. They could care less about their customers. The worst of Mexico’s business practices all wrapped into one company. Don’t ever use this airline.

    Tim

    from United States - January 22, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Highly recommend against this airline. Flew home from Cancun on Volaris…there was a 3-hour delay that caused a missed connection. Volaris’s solution was ridiculous. They would not put us on an alternative flight to our final destination. Instead, they flew us to a different city (Fresno) and left us there focusing us to buy additional flights to get home (Seattle). I’ve never heard of an airline sending you to a different city and saying “eh…close enough” when their flight being late was the cause of the issue. I paid way more buying the extra flight home than I would have if I’d of just bought a flight from a real airline to start with. Never again.

    Luis

    from Mexico - January 18, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Por este medio quiero desir que esta aerolínea es unas de las peores para viajar a cualquier parte del mundo tanto como el personal que son unos despotas mal educados in respetuosos despotas. Con la experiencia que e tenido de viajar a Mexico. El Salvador a Costa Rica nunca ve tenido mala experiencia por eso mientras este personal siga así se van ir a quiebra y parte por todo quieren cobrar asta para registrarte que mala experiencia

    Robert

    from United States - January 9, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    WORST airline, worst customer service I have EVER had the displeasure to receive. Kicked my family member out of an exit row seat paid extra for months in advance, didn’t need to check a bag but had to wait a full hour in that huge line be given a separated single seat at back of plane and told gate agents would need to help, gate agents did NOTHING to help, in fact after another of HOUR of being mostly IGNORED by them was told there was nothing they could do – AND “I” could contact Volaris upon my return to be given a voucher to compensate for the extra fee I’d previously paid for the one family member they separated to a back row seat!!! When on the plane we discovered the seat was given to someone that did NOT purchase seats in advance together but wanted to sea closer together – I guess they deserved priority because they were of Hispanic decent rather than Caucasian?? (that’s certainly what the service made us FEEL had happened) From now on I am definitely spending a little more to fly American Airlines and STRONGLY recommend you do the same! NEVER EVER AGAIN!!! DO NOT FLY VOLARIS!

    Hilda

    from United States - December 2, 2018

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Honestly really bad my plane was canceled due to weather conditions and I had to pay for the rescheduling when it was not my fault.

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