2.1/10

    From 74 passenger reviews

    Daniel

    from United States - May 9, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Volaris let me know my flight was being scheduled on a different day.
    I turn to calling the company’s customer service to get to the bottom of this.
    My first interaction with a member at Volaris DROPPED the call as soon as I was put on hold. No biggie, I call back and go through the mundane steps to reach another human. Hurray, I reach another member who again, puts me on hold and once again, my call gets dropped. Ok, I can call again as my plans are wide open, but this happened again and again for over an hour. Once I did get through and got David, who does spend some time trying to explain to me that I wasn’t getting my money back and wouldn’t even receive half of what I paid with airline coupons, I was pretty much done with this company. David gave me a confusing explanation that he couldn’t articulate to the level of my understanding in which case, I asked to speak to a manager. David was unwilling to connect me and told me “there’s no manager who can help you as this is the rule and has already been decided”.

    Dario

    from United States - May 1, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    “DO NOT USE this Airline. This is by far the worst airline I have ever use, the prices are low but that’s how they get you, they gauche you in other charges, like; over limited baggage fees,($55.00 US dollars) drinks, food etc. So you will ended up paying more. Seats are too closed. I was surprised they didn’t charge me for the air while I was flying.
    The staff is so rude with lowest service. The airline due to this COV-19 canceled my flight, which it’s understandable. so I though it was going to be the same as the other airlines, I decided to contact them just to find out it was no way to contact anyone anywhere. I WAS NEVER ABLE TO CONTACT ANYBODY via phone or line call this number (866) 988-3527 over and over just to realized that after waiting 40-50 minutes the line cut off and if you get thru the line they hung up on you. They also ask you to email them since they are too “BUSY” which I did, I have sent 7 emails and no answer. wasted $250 dollars

    Taylor

    from United States - April 12, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    No stars. Volaris are crooks. They stole $249 from me, and refuse to give it back. I have been on hold for 64 minutes this time around trying to get my refund. Due to Covid, they initially said they’d only give credits, not refunds. Now they say I can get a refund (got a new email today) but have to call to get it. I have been on hold for over an hour. I will never get it. Trust me on this. They’re dishonest and have lost a customer for life, as has their sister airline, Frontier, for the same reason.

    Katarzyna

    from United Kingdom - March 28, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    They stole my money!!!! They have cancelled my flight and never given me a refund! We work hard to go on holiday maybe once a year, whilst they have the cheek to take it all away from us!!!

    calina

    from Mexico - March 8, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    never in my life have I experience such bad costumer service.. my son was traveling with his skateboard attached to his carry on which for many years has never been a problem. it wasour turn to get checked in, they charged us for our bag and we proceeded to the security, there they informed us that the skateboard was not aloud to be on his bag and so we tried to bring it back and check it in. instead they laughed at us and told us they would not help with the check in of the skateboard. They said through it in the trash. they just laughed at us and looked at us like we were stupid, I got very anger, so they kicked us of the flight and never even refunded the bag fees or the $360 we payed for the flights.. they said that because I had gotten so angry they had the right not to let us board on the flight. what ever you do don’t fly with Volaris!!!!

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