Volaris

Worst flights ever. Flying into Mexico, the delayed our flight by 3 hours and didn’t allow refunds even though it was due to short staff. Then we went to their agency to do the online reservation confirmation and we added 1 suitcase and they stated it was $350. I asked if it would be in US dollars or Mexican pesos. They stated Mexican pesos. I then proceeded to add on 2 suitcases. My total came out to almost $5,000 pesos. I asked why it was that price and she stated “it was a mistake and it was in dollars not pesos. Then stated she couldn’t remove one suitcase because it had already been added. When we ORIGINALLY asked if would be in US dollars or pesos. Next on our return flight we were delayed for over 3 hours due to engine issues. Didn’t move us to another plane/ another flight just had us sitting while we waited. Worst airline ever. They love scamming peoples money and time.

THE WORST airline I have ever flown with. Hands down… they do NOTHING correctly.

This airline is completely horrible. Do not book with this airline if you do not have to. They delay flights consistently. They will cancel flights and merge them with much later flights to save themselves money. They scam you with fees. Viva Aerobus is better lol.

Horrible airline shouldn’t exist. They keep hanging up on you so you don’t qualify for refund. Will overcharge you and charge penalties if you want to change flughts

I had a very frustrating experience on my last flight with Volaris from Zacatecas to Chicago. I noticed there were at least 3 families with minors that were given separate seats. I had a 9, 16 and 18 year old traveling with me, we bought our tickets together and still none of us got to sit together. To me, it seems that Volaris is separating families and companions that buy their tickets together to force passengers to pay for seat selection. I did my check-in immediately after the 24 hour allowed it. In the vicinity where I was seated, I saw there were at least two couples that were also separated. Besides this making flying less comfortable it doesn’t help with maintaining some separation from strangers during this pandemic. It doesn’t make sense to be splitting families apart just to make a profit. I strongly believe they purposefully do this to force passengers to pay more for seat selection. Since we opt out of paying for the seat selection, they make the choices inconvenient instead of just sitting families together. There were a few passengers around me that were traveling alone, they did not pay extra for their seats.