2.2/10

    From 78 passenger reviews

    Ana

    from United States - October 6, 2021

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I had a very frustrating experience on my last flight with Volaris from Zacatecas to Chicago. I noticed there were at least 3 families with minors that were given separate seats. I had a 9, 16 and 18 year old traveling with me, we bought our tickets together and still none of us got to sit together. To me, it seems that Volaris is separating families and companions that buy their tickets together to force passengers to pay for seat selection. I did my check-in immediately after the 24 hour allowed it. In the vicinity where I was seated, I saw there were at least two couples that were also separated. Besides this making flying less comfortable it doesn’t help with maintaining some separation from strangers during this pandemic. It doesn’t make sense to be splitting families apart just to make a profit. I strongly believe they purposefully do this to force passengers to pay more for seat selection. Since we opt out of paying for the seat selection, they make the choices inconvenient instead of just sitting families together. There were a few passengers around me that were traveling alone, they did not pay extra for their seats.

    Brenda

    from United States - June 18, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I’m very very disappointed, frustrated and upset with this airline! My 12pm flight was canceled on my way to the airport in Tijuana. I live about 3 hours away so by the time I was notified it was to late to turn back. To top it all off, there were no available flights until 10pm!! After having to wait for so long, my flight still got delayed until 12am. My daughter gets married in the morning and here I was in the airport tired, hungry and more. This airline is a piece of crap and gives 0 s&/*s about its customers. Be ready for unprofessional excuses and a “credit” for their unprofessio al changes. The credit they gave me was “2,000 towards my next flight which had to be done by July (mean within a month). They have definitely lost several customers and can expect nothing but bad reviews from me, my family and everyone around me. Thank you Volaris for the WORSE TRIP IN MY LIFE!

    Juan

    from United States - July 18, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Canceled my flight and didn’t even bother to notify me

    Alejandro

    from United States - June 16, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I think it was great. The flight attendants were very nice. The aircraft was clean and in good shape. I would choose Volaris again this year for my vacation. Absolutely loved my experience.

    Daniel

    from United States - May 9, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Volaris let me know my flight was being scheduled on a different day.
    I turn to calling the company’s customer service to get to the bottom of this.
    My first interaction with a member at Volaris DROPPED the call as soon as I was put on hold. No biggie, I call back and go through the mundane steps to reach another human. Hurray, I reach another member who again, puts me on hold and once again, my call gets dropped. Ok, I can call again as my plans are wide open, but this happened again and again for over an hour. Once I did get through and got David, who does spend some time trying to explain to me that I wasn’t getting my money back and wouldn’t even receive half of what I paid with airline coupons, I was pretty much done with this company. David gave me a confusing explanation that he couldn’t articulate to the level of my understanding in which case, I asked to speak to a manager. David was unwilling to connect me and told me “there’s no manager who can help you as this is the rule and has already been decided”.

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