2.2/10

    From 80 passenger reviews

    Jon

    from United States - November 18, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    This airline is completely horrible. Do not book with this airline if you do not have to. They delay flights consistently. They will cancel flights and merge them with much later flights to save themselves money. They scam you with fees. Viva Aerobus is better lol.

    Fer

    from United States - August 15, 2022

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Horrible airline shouldn’t exist. They keep hanging up on you so you don’t qualify for refund. Will overcharge you and charge penalties if you want to change flughts

    Ana

    from United States - October 6, 2021

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I had a very frustrating experience on my last flight with Volaris from Zacatecas to Chicago. I noticed there were at least 3 families with minors that were given separate seats. I had a 9, 16 and 18 year old traveling with me, we bought our tickets together and still none of us got to sit together. To me, it seems that Volaris is separating families and companions that buy their tickets together to force passengers to pay for seat selection. I did my check-in immediately after the 24 hour allowed it. In the vicinity where I was seated, I saw there were at least two couples that were also separated. Besides this making flying less comfortable it doesn’t help with maintaining some separation from strangers during this pandemic. It doesn’t make sense to be splitting families apart just to make a profit. I strongly believe they purposefully do this to force passengers to pay more for seat selection. Since we opt out of paying for the seat selection, they make the choices inconvenient instead of just sitting families together. There were a few passengers around me that were traveling alone, they did not pay extra for their seats.

    Brenda

    from United States - June 18, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I’m very very disappointed, frustrated and upset with this airline! My 12pm flight was canceled on my way to the airport in Tijuana. I live about 3 hours away so by the time I was notified it was to late to turn back. To top it all off, there were no available flights until 10pm!! After having to wait for so long, my flight still got delayed until 12am. My daughter gets married in the morning and here I was in the airport tired, hungry and more. This airline is a piece of crap and gives 0 s&/*s about its customers. Be ready for unprofessional excuses and a “credit” for their unprofessio al changes. The credit they gave me was “2,000 towards my next flight which had to be done by July (mean within a month). They have definitely lost several customers and can expect nothing but bad reviews from me, my family and everyone around me. Thank you Volaris for the WORSE TRIP IN MY LIFE!

    Juan

    from United States - July 18, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Canceled my flight and didn’t even bother to notify me

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