7/10

    From 147 passenger reviews

    Caleb

    from Australia - April 25, 2022

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Amazing service on Virgin Australia. Flight attendants and staff were friendly. Only had a small issue and that was a 30-minute delay in Brisbane before we got underway. Staff were extremely helpful and kept updating us when we could board. Unfortunately due to Covid Virgin now don’t serve an in-flight snack to economy class so I paid for food which was a little expensive. The in-flight entertainment was quite poor. I had trouble connecting to the free wifi and I couldn’t use the VA app. Other than that a really enjoyable flight and I would definitely recommend Virgin Australia to everyone. 8/10.

    Jayne

    from Australia - July 4, 2021

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    My return flight from Perth to Broome was free with my ANZ Adventures credit card. I did a pre-flight bid for an upgrade to Business and was successful. As it was morning, no alcoholic drinks were available in the lounge. I had a flat white and some cheese and biscuits and sat down in a comfy chair. The plane seats were roomy and the service was excellent. I had a sparkling wine before take-off and I had 2 more and a glass of red. I had a β€˜toasted’ chicken sandwich for lunch. It was not toasted. It was microwaved. But it sure beats sitting in economy. I used the Virgin entertainment system on my ipad which I had no problem connecting to or using.

    Stephen

    from Australia - July 9, 2019

    Flew Business Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Had asked for Wheelchair assistance in February when the flight was booked. Upon landing, we waited for everyone else to disembark as usual. I was asked to place the wheelchair person onto the wheelchair. Even if I wanted to help, there were too many VA staff in the way. Once the chair movement was completed, the swap at the door to another wheelchair was required. Because the flight was well over an hour late, pre-arranged transport could not be there so we had to make our own way home (i.e – by taxi). Once in the luggage claim area, our assistance disappeared after telling me that i could manage the wheelchair. I could manage the wheelchair, but what about the luggage we also had. Fortunately the airport staff assisted me after I had tried to manoeuvre both the trolley and the luggage cart. Very poor way to treat any customer.

    Susan

    from United States - June 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    BUYER BEWARE! 4 family members and myself booked a flight with Virgin Australia 7 months in advance of a major family event. My son was getting married in Indonesia. 10 days prior, I began getting notified of changes in flight times. After many hours on the phone and several calls later, I was lead to believe I was going to make it to my destination when planned. At time of check-in I was notified my flight was again delayed and I was going to miss my connecting flight that caused another delay at that airport. These were not short delays. With the delays incurred, all of the family members were going to miss my son’s wedding. The other family members were NEVER notified. Because we didn’t know before the time of check-in, none of the family were able to make it to my son’s wedding. Such a sad affair it ended up being! My son had NO family at his wedding because of the airlines total lack of disregard for it passengers. How many other individuals on this flight were affected this way. I will never fly or recommend Virgin Airlines.

    Gary

    from Australia - April 9, 2019

    Flew Business Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    The premium airline in Australia Domestically.. wish they could match their competition internationally.

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