Vietnam Airlines

I had a very bad experience with Vietnam airlines. First of all, they don’t provide baggage transfer if you are traveling joint fly. In my case it was Phu Quock – Ho Chi Minh – Singapore. Second and most important if you are traveling with somebody you can’t join your baggage limits. I have travelled with my wife from ho chi minh to Singapore, so we had 20+20kg baggage limit. Our baggage was 30 kg in one bag and they force us to split our one bag to two bags which weight don’t exceed 20kg. The funny thing is that for the same day flight from Phu Quock to ho chi min they allowed to join our limits and we had no problem.

I experienced despicable and demeaning behaviour on NYE at the Hoh Chih Minh airport. Your attendance staff for the flight to Siem Reap were rude, racist and disrespectful to me and my family. Your customer service is poor and you show no concern and any help. All your staff did was spread lies and misinformation pass on the responsibility to the higher ups and smile. If it wasn’t for the support of other people flying with me I wouldn’t have flown and gotten to my destination. This behaviour was applied to other people flying as well and it was overall a demeaning experience for everyone on the flight. Shame on Vietnam airlines staff and the whole organisation for your behaviour during this whole traumatic experience on NYE.
Instead of convincing people to sign up for lotus smiles how about you focus on customer service and do the basics stuff.if#poorcustomerservice #rude #airlinefromhell #

The worse airline by far that we have flown with. They sent us a change of flight time TWO DAYS before departure (Singapore – Frankfurt) by 2.5 hours earlier! We do not live in Singapore therefore we naturally had pre-booked weeks before a different flight into Singapore, arriving at approx. 3 hours before our original connecting flight with Vietnam Airlines. The gap then didn’t allow for 2.5 hours of flight change time. Trying to contact VA by phone is a futile effort. Their automated phone system goes in a loop in Vietnamese. I then called up Singapore airport and asked to be transferred to Vietnam Airlines check in counter – Still didn’t get a hold of anyone. Singapore then suggested I contact them via FB chat. If I can gouge my eyes out it would have been less painful… They kept insisting that the flight time didn’t change even after I sent them screen shots after screen shots of email confirmation notification of change time. After 2.5/3 hours, they admit they did change the time. And the answer for that was – we are sorry for the inconvenience. No offer to cover the cost of our new flight. Unbelievable!

Ho Chi Minh City To Hanoi, to be honest I wasnt sure what to expect. To my surprised, I was impressed by the overall service of the flight.

Vietnam Airlines charged my partner and I am extra £420 in “rerouting” fees to get back home because instead of taking the Saigon to Hanoi flight we had booked, we each bought 2 extra flights with Vietnam Airlines to stop in Da Nang. We feel ripped off from the expensive fees. There was no real explanation for the fee except pay it or don’t fly home. They haven’t responded to our emails since.