4.5/10

    From 32 passenger reviews

    Rogier

    from Netherlands - November 12, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Love this airline. For a fair price still having a decent meal included, and I could take a bike without extra charges.

    Sascha

    from Romania - January 3, 2020

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Disrespectful ignorant unprofessional staff
    Flight from Dubai to Kiev

    sara

    from United Kingdom - September 23, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My flight from Yerevan to Kyiv was delayed for 3 hours therefore I missed my connecting flight. The next connecting flight was next morning so passengers were given hotel rooms and transfers. However, as that I did not hold a British passport, I would need a visa to exit the airport, thus, I was forced to stay at terminal for 12 long hours. I was not given a lounge, was disrespected and just abandoned for 12 hours in middle of Kyiv terminal.

    Ukraine airline employees were very disrespectful. They treated me like a criminal taking me up and down the floors and refusing to tell me what was happening. They forced me to recheck my bags, stamped my passport without explaining the situation and all of a sudden without any explanation they abandoned me in the terminal. They treated me as if I was a person who had illegally entered their country.

    I had to try to sleep on a row of inconvenient seats in the middle of busy terminal. I wasn’t even given a lounge not even a blanket. Nothing! I was so scared that my passport, and laptop would easily be stolen if I did manage to sleep.

    Roman

    from Netherlands - July 2, 2019

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Mostly using this airline to flight to Kiev and back to Amsterdam. The staff is friendly. Wish you could register without coming to their desk. Prices are ok,still would like to get some sort of snack or sandwich for their prices. Entertainment is not that good since they operate old versions of 737 so there is nothing except for safety card and a journal.
    From another point of view ,old 737 have softer seats (back in the days they didn’t save money on this).
    Plus safety should be good since this air company is licensed to do a D check of the plane .

    Oleg

    from United States - May 21, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I have been flying UIA regularly between NYC and Kharkiv, via Kiev. Lately, they have become a showcase of incompetence, greed and generally bad service. I can no longer recommend it. And will stop flying it myself.

    Basically it all comes down to general incompetence. They were given the book with rules, but were not taught to also use their head in order to avoid furstrating, idiotic situations and alienating their previously loyal customers.

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