6.1/10

    From 105 passenger reviews

    John

    from New Zealand - August 10, 2019

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    In rating seat comfort, I flew TG492 from AKL to BKK on July 9 2019 on a 787. The seats on the A350-900 were more comfortable on the BKK to FRA run on July 12. I flew MPX to BKK on August 31 on a A350 and the BKK to AKL run on a 787 on August 4.
    My bag took slight damage on the BKK to FRA leg. The in flight entertainment was better than good but not good enough for me to rate as excellent. The international selection of movies and the smooth jazz channel are two options I’d rate very highly. Overall I think THAI Airways gave really good service. Crew were pleasant and efficient. They regularly moved up and down the aisles with Coke, juice and water. Meals were very good on all flights. I’d fly with THAI again.

    andrew

    from United Kingdom - April 28, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Been flying Thai for the past 26 years. Inflight entertainment finally improved although I don’t want to see ads for Thai rice before every movie. Aircraft was clean. Preferred the old 747’s but the planes were so old and the 777’s have better in flight entertainment. Seat room is very tight especially if seat in front reclines. After boarding, the plane was so hot inside,everyone was fanning themselves with any paper they could find. After about an hour after take off crew finally got the cabin temp cooler. No individual vents on this plane.
    Food was terrible. Most passengers that I could see left most of their food.
    Check in was good at BKK
    No hot/cold towels on plane anymore. Cabin crew poor to average.

    Rudi

    from Belgium - April 25, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    great service BRU-BKK

    Greg

    from Singapore - March 19, 2019

    Flew Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    TV screens were very old. I liked the food…Thai chicken curry with rice, nice salad, delicious coffee mousse. One make flight attendant constantly flirting with a girl in front… Then they went behind the curtain. Funny to watch. Didn’t like the fact we had to bus out on the tarmac to get to the plane..shouldn’t Thai airways have hate priority in Bangkok?

    Philippe

    from Hong Kong - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I am a frequent traveler in Asia, and Thai Airways has shown the worst customer service on the ground out if all the airlines I have used in Asia. The airline takes no responsibility for any issues and the staff is not trained to handled 300 passengers in events of delays or simple gate changes.

    While the aircrafts are ok, the poor customer service simple makes the trip quality very poor and therefore reduces the value for money.

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