6/10

    From 104 passenger reviews

    andrew

    from United Kingdom - April 28, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Been flying Thai for the past 26 years. Inflight entertainment finally improved although I don’t want to see ads for Thai rice before every movie. Aircraft was clean. Preferred the old 747’s but the planes were so old and the 777’s have better in flight entertainment. Seat room is very tight especially if seat in front reclines. After boarding, the plane was so hot inside,everyone was fanning themselves with any paper they could find. After about an hour after take off crew finally got the cabin temp cooler. No individual vents on this plane.
    Food was terrible. Most passengers that I could see left most of their food.
    Check in was good at BKK
    No hot/cold towels on plane anymore. Cabin crew poor to average.

    Rudi

    from Belgium - April 25, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    great service BRU-BKK

    Greg

    from Singapore - March 19, 2019

    Flew Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    TV screens were very old. I liked the food…Thai chicken curry with rice, nice salad, delicious coffee mousse. One make flight attendant constantly flirting with a girl in front… Then they went behind the curtain. Funny to watch. Didn’t like the fact we had to bus out on the tarmac to get to the plane..shouldn’t Thai airways have hate priority in Bangkok?

    Philippe

    from Hong Kong - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I am a frequent traveler in Asia, and Thai Airways has shown the worst customer service on the ground out if all the airlines I have used in Asia. The airline takes no responsibility for any issues and the staff is not trained to handled 300 passengers in events of delays or simple gate changes.

    While the aircrafts are ok, the poor customer service simple makes the trip quality very poor and therefore reduces the value for money.

    Ashwin

    from India - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flew from Bangkok to Bangalore, that we’re using an old Boing 700_200, nothing much to brag about, terrible rude staff who just cannot take a feedback, I found hair in my salad which I wanted to report as a feedback as it could be any of us eating it in future,

    It was dismissed from the air hostess that it was just a price of brush when washing dishes which sounded even more awful, I asked them if they expect us to eat such food, also to note no one came to me inspire of pressing the call button ,I was able to talk to them only once they came to collect trash,

    After so much discussion all they did was get me a feedback form,in the meantime I saw another passenger complaining to the head stewerdes of no service and was just confronted by her, my regional airport line Air India is much much better I must agree.
    Then I called the head stuvardess to hand over the feedback form, I just said here is my compaint, app did did was too it from me and a rude thank you and walked away did not even bother to ask what happened as she was not in a mood to listen to the word complaint.

    I will never fly Thai airways ever again and will not recommend to anyone.

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