6/10

    From 109 passenger reviews

    Bryan

    from New Zealand - June 30, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This review is based on ground crew. Thai Airways Does not accept responsibility for statements and promises made by its groundcrew or staff in their offices. If you do have a conversation with them and they make you a promise please ensure that you get their name and statement in writing. Not to do so will ensure you enter a nightmare.

    Tantawat

    from United Kingdom - February 1, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Thai Airways are the Best airline!

    Peter

    from United Kingdom - January 30, 2020

    Flew Business Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    On this daytime flight, after a nice lunch the window blinds were lowered and cabin lights turned off. We were kept in a darkened cabin for some 9 hours. And it became obvious the flight was arranged for the convenience of Thai Airways and their staff and not for the best interests of their customers.

    Other than to bring hot towels and give out bags of popcorn, the crew did no more than serve two meals and hide behind curtains. For one period of 4 hours no one passed through the cabin. And we never received proactive attention to make us feel valued in exchange for the £4,000 we had paid.

    The seats were narrow, with less than satisfactory control of the recline feature. There was no optional mattress.

    Having travelled between London and Bangkok every year for the past 8 years, we had decided to try Thai Airways for a change and with some positive expectations. Sadly our experience was the very opposite. At every turn the likes of Emirates, Oman and Etihad put them to shame, never inflict darkness during daytime hours, constantly make their customers feel valued – and tend to charge less for doing so

    Thomas

    from Canada - November 24, 2019

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I am giving my age away, but I am one of many who consider the 747 the ‘Queen of the Skies’. So I was thrilled to see that our first leg on our flight from Mumbai to Chiang Mai was onboard a Thai Airways 747-400.

    They say you should never go back to childhood memories, like where you grew up. The same goes for aircraft. The “Queen” that took us from India to Thailand was a tired old lady. The seats hadn’t been cleaned in ages and some were broken. The monitors in the seat backs were still original equipment.

    The staff on the other hand were amazing. From the moment we w=arrived at check-in to final farewell on disembarkation – it was smiles, smiles and more smiles. If this review were on service alone it would be 10 thumbs up. But then the food was served – a bitter disappointment.

    Our connecting flight (Bangkok to Chiang Mai) onboard one of Thai Airways’ newer A330s was a refreshing change. Everything worked, the staff were great and luckily the flight was too short for a meal, other than a light snack (which was okay).

    4 Thumbs Up

    John

    from New Zealand - August 10, 2019

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    In rating seat comfort, I flew TG492 from AKL to BKK on July 9 2019 on a 787. The seats on the A350-900 were more comfortable on the BKK to FRA run on July 12. I flew MPX to BKK on August 31 on a A350 and the BKK to AKL run on a 787 on August 4.
    My bag took slight damage on the BKK to FRA leg. The in flight entertainment was better than good but not good enough for me to rate as excellent. The international selection of movies and the smooth jazz channel are two options I’d rate very highly. Overall I think THAI Airways gave really good service. Crew were pleasant and efficient. They regularly moved up and down the aisles with Coke, juice and water. Meals were very good on all flights. I’d fly with THAI again.

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