7.6/10

    From 14 passenger reviews

    Ion

    from Australia - July 17, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Great breakfast served on Tarmac while waiting for deicing. Cabin crew friendly and efficient. Once on air flight was smooth and made up for the deicing time on the way to Frankfurt.

    Souzana

    from Cyprus - July 14, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The worst customer service ever ……. We were flying from Belgrade to Larnaca with a conection flight at Otopeni. When we arrived at Otopeni airport we realized that the flight to cyprus left an hour ago. They basically booked us on a flight that was impossible to get as we were late. It took us 45 min to find a member of staff from Tarom and when we did it was impossible to communicate and understand each other. It took the member of staff 30 min to speak with a manager and when she finally did she said that we have to go to the ticketing office and speak to the manager. On our arrival there there was no manager. Just a very rude ticket officer repeating the word “fuck” about a hundred times. They told us that they called a taxi to take us to a hotel something that wasnt mentioned to us before and to behonest never agreed to. They other choices they gave was connection flights with a duration of 8-9 hour for the next day. Although the was another airline flying to cyprus an hour and a half later they refused to pay for our ticket. We had to pay another ticket to fly home as we had to attend work in the morning. Unfortunately this company is very unprofessional and have uneducat

    Claudiu

    from Romania - March 13, 2017

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Still great!

    Jon

    from United States - February 25, 2017

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Tarom staff were kind and attentive, the flights were on time, they have a small prepackaged cold lunch and free drinks, even on short flights. It was inexpensive and efficient travel from point A to point B. It was not “luxurious” , but clean, simple and well worth the price. Would certainly use them again if schedule fits my needs.

    George

    from Cyprus - January 21, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    My experience with Tarom

    Flight no: RO0256

    It was my first time flying with them. I got to the airport 1am in the morning and found out the flight was cancelled. They didn’t send any email or sms to inform me about the flight. I talked their service agency. She said ” sorry sir! I cannot help you. Here is their service line. You need to call them ( International call ) ”

    It was Saturday. They pushed my flight to Monday. As I have planned my trip and booked all the hotel. I ended up booking another airline to fly out on the same day, waited in the airport for 12 hours and sitting on cafe writing this review while I’m waiting for my flight.

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