7.2/10

    From 15 passenger reviews

    lili

    from Lebanon - July 11, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst experience ever, very bad and inexperienced staff, they made us pay for our extra baggage for a second time knowing that we have already paid for them, we couldn’t do anything because they kept denying and we didn’t want to miss our plane and have to stay in this horrible city for any other day. In addition, they gave us seats 9 rows far from each other! The airplane was overloaded, it was really not a safe flight and we didn’t even find a place to put our handbag; the food is very disgusting, we couldn’t eat it. And I also have to mention that it was delayed in both ways for minimum 40 minutes. In conclusion, it’s surely the worst airline you may ever fly with.

    Ion

    from Australia - July 17, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Great breakfast served on Tarmac while waiting for deicing. Cabin crew friendly and efficient. Once on air flight was smooth and made up for the deicing time on the way to Frankfurt.

    Souzana

    from Cyprus - July 14, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The worst customer service ever ……. We were flying from Belgrade to Larnaca with a conection flight at Otopeni. When we arrived at Otopeni airport we realized that the flight to cyprus left an hour ago. They basically booked us on a flight that was impossible to get as we were late. It took us 45 min to find a member of staff from Tarom and when we did it was impossible to communicate and understand each other. It took the member of staff 30 min to speak with a manager and when she finally did she said that we have to go to the ticketing office and speak to the manager. On our arrival there there was no manager. Just a very rude ticket officer repeating the word “fuck” about a hundred times. They told us that they called a taxi to take us to a hotel something that wasnt mentioned to us before and to behonest never agreed to. They other choices they gave was connection flights with a duration of 8-9 hour for the next day. Although the was another airline flying to cyprus an hour and a half later they refused to pay for our ticket. We had to pay another ticket to fly home as we had to attend work in the morning. Unfortunately this company is very unprofessional and have uneducat

    Claudiu

    from Romania - March 13, 2017

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Still great!

    Jon

    from United States - February 25, 2017

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Tarom staff were kind and attentive, the flights were on time, they have a small prepackaged cold lunch and free drinks, even on short flights. It was inexpensive and efficient travel from point A to point B. It was not “luxurious” , but clean, simple and well worth the price. Would certainly use them again if schedule fits my needs.

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