About Tarom

Tarom, the flag carrier of Romania, has a storied history that dates back to the early twentieth century, which solidifies its reputation as one of the oldest airlines in the world. Initially established with the mission to connect Romanian cities and promote national aviation, the airline has grown to encompass international services, reflecting Romania's geopolitical and economic shifts over the decades. Throughout its existence, Tarom has been instrumental in linking Romania with global destinations, adapting its routes and services to meet the changing needs of passengers and geopolitics. This adaptation includes surviving the challenges of the mid-twentieth century, including the World Wars and the Cold War, where the airline managed to maintain operations and later expand dramatically following the fall of communism in Eastern Europe. Tarom operates a diverse fleet catered to a range of operational needs, from short-haul domestic flights to international routes. Over the years, the airline has modernized its fleet to include aircraft that meet contemporary standards for fuel efficiency and passenger comfort, aligning with global environmental considerations and competitive market demands. The modernization of the fleet is part of a broader strategy to ensure safety, reliability, and sustainability in its operations, key factors that influence passenger choice in today's aviation market. The commitment to maintaining a modern fleet reflects Tarom's adherence to international aviation standards and its role in connecting Romania efficiently with the rest of the world. The airline's services extend beyond merely transporting passengers from one destination to another. Tarom places a strong emphasis on customer service, aiming to provide a hospitable and comfortable experience for travelers. This involves a range of onboard services designed to cater to the needs and preferences of diverse clientele, including business and leisure travelers. Furthermore, Tarom participates in alliances and partnerships with other airlines to expand its reach and provide more seamless travel options for its passengers. These collaborations enable broader connectivity and convenience, enhancing Tarom's service offerings and competitive edge in the international aviation market. As it continues to evolve, Tarom remains committed to maintaining its heritage while striving to meet future challenges and opportunities in the aviation industry.

Overall Value for Money

3.5

From 17 reviews

Seat and Cabin Space

3.6

From 16 reviews

Customer Service

3.4

From 18 reviews

In Flight Entertainment

2.7

From 10 reviews

Baggage Handling

2.8

From 4 reviews

Check-in Process

2.5

From 4 reviews

Meals and Beverages

3.6

From 16 reviews

Recommend Airline

66.7%

From 18 reviews

Latest Passenger Reviews for Tarom

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Hoang Nguyen
Hoang NguyenDec 19, 2025
Zipair

Title: ZipAir “Business” via Travelocity – Misleading Disclosure, Credit Card Dispute Succeeded Body: I want to share a cautionary experience regarding ZipAir “Business” class tickets purchased through an online travel agency (Travelocity). ZipAir operates as a low-cost carrier, and its “Business” product differs significantly from traditional long-haul business class. When booked through Travelocity, several important limitations were not clearly disclosed at the time of purchase, leading to reasonable consumer confusion. Key points travelers should be aware of: ▪ ZipAir “Business” is not a full-service business class product ▪ No blanket, pillow, TV, not even a free bottle of water. ▪ Meals and other services are paid add-ons ▪ Lounge access is not included at NRT ▪ Baggage require additional fees ▪ OTA Travelocity listings do not explain these limitations before purchase After the booking, the gap between expectations and the actual product became clear. Attempts to resolve the issue directly with Travelocity was unsuccessful. A credit card dispute was filed on the basis of misleading or insufficient disclosure, and the card issuer ruled in favor of the customer, issuing a full refund the disputed amount. Takeaway: If you are considering ZipAir “Business” class, do not assume it is comparable to traditional business class. If booking through an OTA, read all disclosures carefully; in this case of Travelocity, it did not specify at all about the missing services. Posting this so others can make an informed decision.

4 / 10

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