3.9/10

    From 66 passenger reviews

    Ido

    from Israel - August 15, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The flight itself was no frills, minimal service, minimal food, no entertainment, and that was fine with me.
    What isn’t fine is that it’s been 4 days and I still haven’t received my luggage – and NOBODY CARES. I don’t know if it’s delayed, stolen, lost, on its way, or already here. Called Swiss several times and each rep sent me to speak to someone else: 2 phone number where I was told to call back the airline, and one email address THAT DOESNT EXIST.
    There is no one to contact, I just have to sit and wait for god knows how long. They just don’t care.

    ILIAS

    from Greece - August 3, 2022

    Flew Business Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We booked our Business Class flights via Lufthansa who selected Swiss Air Lines for our Thessaloniki to Zurich leg which was our first flight and will be our last with Swiss Air Lines. We arrived at the airport early where a very CORRUPT or INCOMPETENT check in staff member refused to supply boarding passes unless we completed paperwork that she in error thought would be needed 2 flights later. This Swiss Air staff check said we could pay 20 Euro per person for someone to complete this paperwork or try to do it on line and refused us access to the Business Class lounge which has computers for us to do this paperwork. We came close to missing our flight and had to run to the gate after we were paged. I lodged a complaint with Swiss Air Lines and asked for 2 free Business Class Lounge passes because we could not use our passes and they refused. They made a mistake in asking for unnecessary paperwork, we paid but were not allowed to use the Business Class lounge and we nearly missed our flight. Very unhappy regular flyers.

    Hw

    from United Kingdom - April 6, 2022

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I have flown more than 25 segments with Swiss in a 12 month period. I always select my seats in advance, for which I am being charged £ 30. I don’t mind, because that gives me the opportunity to select the seat that I want. On at least 5 out of the 25 flights I was told either at the check-in or at the gate and once on the plane itself that my seat has been changed ‘for operational’ reasons, only to see somebody else seated in the seat that I have selected and paid for. I complained in writing that they should not charge me £ 30 for a seat that I did not select and not want and asked for a refund. Swiss refused a refund, although very clearly, I was paying for a service which they did not provide. I was assigned a seat by Swiss but I was being charged for ‘selecting’ a seat. I have had enough. I have made my last flight on Swiss, luckily there are plenty of other airlines flying the routes that I regularly fly.

    Nicole

    from United Kingdom - February 14, 2022

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Experience on this flight was a huge improvement compare to British Airways which I used to fly with. Being on this airline was really good the flights were very clean &spacious and the planes seem to be new planes the toilets were also very clean and I could see the staff cleaning them regularly during the flight they had 6 toilets for everyone in economy where is British Airways only had 4 toilets for everyone economy and British Airways didn’t clean them once. the food was so good I could smell it coming I was really looking forward to it and it didn’t disappoint, the food tasted fantastic.

    They had lots of extras like charging points in seats and constantly offering snacks & beverages, staff were really polite & multilingual. They were punctual and they didn’t have cancellations constantly the way the British Airways did

    The only suggestion would be for the staff to check the equipment on the plane to make sure it works as port to charge your phone it wasn’t working and I didn’t have the energy to notify staff

    Andrew

    from Switzerland - November 16, 2021

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Found the seats to be very tight for a Trans-Atlantic flight. United was a better option.

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