3.9/10

    From 62 passenger reviews

    Andrew

    from Switzerland - November 16, 2021

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Found the seats to be very tight for a Trans-Atlantic flight. United was a better option.

    Pol

    from Switzerland - January 9, 2021

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    J’avais un vol réservé pour avril 2020. Ce vol a été annulé en raison de la pandémie. J’avais repoussé à septembre 2020, mais là aussi vol supprimé. J’ai donc repoussé à mai 2021, en espérant que cette fois le vol aura lieu. Afin d’être autonome, j’avais réservé en avril et en septembre une voiture par cartrawler, société qui figure sur le site Swiss. Naturellement, comme je n’ai pas volé, je n’ai pas utilisé une voiture. Cartrawler refuse de rembourser et les 700 euros environs de ces réservations sont pour ma pomme. Swiss me dit que cette société n’est pas un partenaire, mais je trouve un peu léger de laisser ces gens prélever de l’argent sans offrir de contrepartie. Je conseille de ne pas réserver sur le site de Swiss, mais allez directement sur les sites des locations de voiture. Vous n’aurez pas les mêmes difficultés que j’endure. Bon vol à tous !

    seilal

    from Sri Lanka - July 15, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    SWISS AIR is a rogue company whose priority is money not customers even during this pandemic they are refusing refunds for cancelled flights I will never fly swiss air again

    Laurent

    from Italy - June 22, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    After cancelling the first leg of my flight back home, they apparently made a huge mistake and “closed” my other flights. As a result and to make it a short story, I couldn’t take my flight from Hong Kong to Nice via Zürich, though it was confirmed on my side.
    I spent 4 hours on the phone at Hong Kong airport with Expedia, with whom I booked the flight, and they were trying to understand with Swiss on their side why they had “closed” my flight.
    I had to fly the next day back home with Aeroflot since Swiss didn’t manage to figure out the problem in 4 hours on the phone!!!!
    I wrote Swiss an email on March 10th to complain obviously, but I haven’t heard back from them after more than 3 months. And I always get the same answer that they will get back to me when I write again to know the status of my complaint: “we will get back to you…”
    I will never ever fly with that company ever gain. They are not serious and don’t care about you!
    AVOID!!!

    Bob

    from United States - May 17, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Swiss International canceled my flight, did not offer any alternative and refused any compensation.

    As the world was locking down Swiss canceled my flight. I don’t have a problem with that. I called them on the phone and after a long wait they told me that I had to call the travel agent (Expedia) who sold me the ticket. I called Expedia and after multiple tries and long waits got through to a helpful person who told me that Swiss International still had a flight scheduled for the same day from Newark rather than JFK. I told them that would be fine and waited on the phone while Expedia attempted to rebook. This proved impossible because Swiss would not provide them the code they needed. I gave up and was unable to fly anywhere.

    After the fact I had repeated contact with Expedia, who unlike Swiss International would answer the phone, about getting a refund, voucher or whatever. Expedia was good. Swiss is awful! The final word from Swiss International was delivered via email through Expedia that any refund was refused due to “rules and restrictions.”

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