5.7/10

    From 3 passenger reviews

    Tommy

    from - September 30, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    WARNING! This is the crappiest airline among all. Pay a bit extra and fly with a more reputable and decent airline (Turkish Airlines, for instance). Somon Air treats you as garbage. I had a flight from Dushanbe to St. Petersburg with Somon Air, departure time 06:30, in the morning. I arrived at the airport more than two hours ahead, just to realise that my flight had been put off. The new departure time would be 16.5 hours later! Well, such things can happen, generally speaking. When it comes to Somon Air, these problems look more like a rule than an exception. Just a quick glance at board of departures tells the alarming truth: most flights are either cancelled or delayed. Their representatives at the airport helped me to reschedule my connecting flights at St. Petersburg. I will give them well deserved them credit. The rest of this story is far from satisfying. Usually, stranded passengers will have access to a decent hotel room, while waiting. They brought me to a rundown Intourist Hotel where I got a dormitory bed. They gave me four US-dollars cash, to cover breakfast, lunch and dinner!! The money did not even cover my breakfast!! I succeeded in getting home, one day later. However, I lost one day of income and had some extra expenditures. At home I specified my claims to the airline. They just ignored my claims, with compact silence. This airline is a complete disaster. The services on board were also of inferior quality. For your own convenience and pleasure, please pay a bit extra and get the services you can expect. You get what you pay for.

    Tim

    from Somon Air review by Tim - January 16, 2018

    Flew Business Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flew with this airline once from Dushanbe to Frankfurt. It was a year ago. I must say it was very nice. Seats in a business class were very comfortable. I really liked that flight. The crew ladies were very professional, kind and attentive. The food was delicious. A very nice airline!

    Trevor

    from Australia - August 30, 2014

    Flew Business

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    DXB-Dushanbe-DXB

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