Silver Airways

Worst airline ever….not sure why they are a Star Alliance Partner when they cannot help you with continuous United flights or baggage. People are rude and not helpful.plus the flights are outrageously overpriced.

We flew Silver Airways to and from Ft. Lauderdale to Marsh Harbor . My story is this: not only was our ticketing agent slow but she was angry and Mean Spirited . We waited for ten minutes before she could find Us in her system and then she claimed that We didn’t prepay for our baggage ( which we did ) so after another five minutes she found that We had paid . Then it took her another five minutes to print out the baggage tickets and while we were waiting another agent had to help her figure out how the printer worked . Then She seemed confused as to which bag to tag as she had moved it over to the luggage belt .So I pointed out my bag and she turned around with a snear on her face and said I know . We moved on to the TSA check point where I was Selected for a Pat Down and Carry On Luggage search . When I asked why they said it was ordered by Silver Airways . So why would you hire such a Vindictive and Mean Spirited Agent ? Do you not think that flying is stressful enough ? Silver Airways You need to do better !

To start with, 90 minutes to check in the 8 parties ahead of us. Then, the flight out of Marsh Harbour was 90 minutes late departing. Not a problem, as we all know Silver is the worst airline on the planet and a mere late departure is a “win” compared to a cancellation, which is fairly regular. The connecting 2:50 flight from Ft. Lauderdale to Tampa was delayed until 4:40. We went to find food. At 4:25 we arrived at the gate to learn that the flight left at 4:17. The surly gate agent said the 4:40 departure time was “an estimate”. Not the first time Silver has been a bust. Do yourself a favor and fly any other airline.

My wife and I used Silver Airways to fly from a personal vacation on Key West to a business meeting in Orlando, and it may have been the worst experience I have ever had with an airline. The problems started with weather delays (I understand this is not the airline’s fault), and snowballed into much bigger problems costing me time and money. The worst part of the entire problem is that throughout the entire thing, none of their representatives seem to care! They have the perfect system set up for customer service: put the phone on a machine that instructs people with concerns to send them an email, then do not ever answer the emails! After a month of multiple attempts to contact them, I’ve received no response whatsoever. They don’t care about their customers, they don’t care about their mistakes. DO NOT EVER BOOK ON THIS AIRLINE!!!

Worst airline ever!!!!!!!!!!! Their flight was 30 minutes late and I missed my next flight because of it. Then they refused to help me and blamed everything on Expedia. I ended up staying an extra night at the city where I was supposed to catch my next flight and they refused to cover my hotel expenses; their manager, Jennifer, specifically stated the following, “let her know that she is not getting any food vouchers or hotel rooms from us”. Degrading and inhumane treatment. Stay away from these thieves!!!!!!!