from United States - May 31, 2018
Flew First Class
To start with, 90 minutes to check in the 8 parties ahead of us. Then, the flight out of Marsh Harbour was 90 minutes late departing. Not a problem, as we all know Silver is the worst airline on the planet and a mere late departure is a “win” compared to a cancellation, which is fairly regular. The connecting 2:50 flight from Ft. Lauderdale to Tampa was delayed until 4:40. We went to find food. At 4:25 we arrived at the gate to learn that the flight left at 4:17. The surly gate agent said the 4:40 departure time was “an estimate”. Not the first time Silver has been a bust. Do yourself a favor and fly any other airline.
from United States - April 5, 2018
Flew Economy Class
My wife and I used Silver Airways to fly from a personal vacation on Key West to a business meeting in Orlando, and it may have been the worst experience I have ever had with an airline. The problems started with weather delays (I understand this is not the airline’s fault), and snowballed into much bigger problems costing me time and money. The worst part of the entire problem is that throughout the entire thing, none of their representatives seem to care! They have the perfect system set up for customer service: put the phone on a machine that instructs people with concerns to send them an email, then do not ever answer the emails! After a month of multiple attempts to contact them, I’ve received no response whatsoever. They don’t care about their customers, they don’t care about their mistakes. DO NOT EVER BOOK ON THIS AIRLINE!!!
from United States - April 28, 2017
Worst airline ever!!!!!!!!!!! Their flight was 30 minutes late and I missed my next flight because of it. Then they refused to help me and blamed everything on Expedia. I ended up staying an extra night at the city where I was supposed to catch my next flight and they refused to cover my hotel expenses; their manager, Jennifer, specifically stated the following, “let her know that she is not getting any food vouchers or hotel rooms from us”. Degrading and inhumane treatment. Stay away from these thieves!!!!!!!
from United States - April 6, 2017
El servicio es malo desde el principio
from Bahamas - March 29, 2017
Well I was trying to check in online for over 24 hours. Then we got to the airport only TEN MINUTES LATE due to the airport shuttle running at certain times (we didn’t have a vehicle there) and they WOULD NOT let us on our plane, which hadn’t even boarded yet. We don’t even have any luggage only one small carry on bag. Our flight was at 9:45am and we got there at 9am. They also wouldn’t refund our money! I paid $1,200 for these plane tickets and they even CHARGED US $200 extra dollars to change our tickets and we weren’t even able to get on the next flight until 5 pm. I’m so upset, that ruined a whole day of our vacation. I would not recommend them to ANYONE!!!! YOU WILL GET RIPPED OFF AND TERRIBLE CUSTOMER SERVICE!