4.4/10

    From 5 passenger reviews

    Joao

    from Canada - January 10, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    There is absolutely no explanation for why people flight SATA, there are no entertainment on board, not even the old ones, they do have the screens in every chair, however there is no actual program running on them.

    The food is a complete disaster, sandwiches are freezing cold!

    I have made a stop over in Ponta Delgada on my way to Toronto, where people is obliged to stay in two rooms where there is only one place that sells food or water while they wait for their flight. If you ask to go to the rest of the airport, that is just around the glass wall, where the restaurants and space that can actually support 600 persons stoped on these 2 rooms, no one will let you! There is no seats available half the people they obligate to stay in this rooms.

    Lyle

    from Canada - October 8, 2015

    Flew Economy

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Toronto to the Azors return in March 2015
    Terrific value package included flights transfers accomodation and breakfast.
    No issues with baggage limits due to ticket class inc. with package.
    Flight was on time both ways and no more or less comfortable than any other economy flight.
    Took a sleeping pill both ways and they left me alone.
    i got about what I expected and am flying with them to the Canaries in November.
    About on par with air cubana or air panama.

    EDITORS COMMENT: Great feedback, thanks for sharing1

    Fábio

    from Portugal - August 29, 2015

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    The flight was good and the cabin crew was very good,the food on board was good, too.

    Bob

    from Canada - April 3, 2015

    Flew Economy

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Customer service is terrible. Before the flight, they left busload of passengers sitting on tarmac for many minutes while staff tried to figure out if plane was ready (why did they fill the bus if plane not ready?). Old fashioned “entertainment” with one or two tiny TV screens several seats away showing one outdated movie. Food barely passable, and breakfast very poor. Very cramped seating. Captain never said “boo” the whole time, and cabin crew were surly. No one even smiles. Very few checkin agents so it takes a long time. Again, not thought about the customer. These people simply do not understand customer comfort or service.

    Yuri

    from Canada - July 9, 2014

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    My negative experience with this company was mainly with customer service and their “light” package. I can’t understand why a company would sell tickets that include no baggage on a transatlantic flight. Later when I tried to understand and figure out how I can bring my baggage I felt like I was being treated very disrespectfully by the agent who told me that I had purchased “the cheapest ticket.” I didn’t even understand what they were talking about at first. This structure seems unfair and confusing to me. Later when I tried to upgrade the pricing structure was totally absurd with ridiculous fees. $200 for an extra luggage. I have never heard of such prices. I’ve been told by other companies $70 at most on additional luggage. In any case, the hassle of figuring out how this company works and the extra fees they will charge you if you purchase the wrong product are not worth the hassle. Go with another company…

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