4.2/10

    From 98 passenger reviews

    Marcus

    from Sweden - September 23, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    SAS has stopped refunding canceled flights. I would recommend to choose another airline if you don’t want to loose money and experience terrible customer service. Been a loyal customer for 25 years.

    John

    from United Kingdom - August 28, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Waiting 4 months for a refund is not acceptable. Wideroe cancelled a flight and refunded in 2 weeks. Easyjet, the same. To think it is acceptable to cancel flights and keep hold of customers money and only offer vouchers is a disgrace.

    I will never fly with this airline due to the poor nature of their customer service. To be honest, treating people like this, I will be surprised if they survive into 2021 anyway!

    Per

    from Denmark - January 8, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Professional airline. Did cut down on lounge access and fast track for third party services.
    However, if something goes wrong, it’s good to have a solid support framework. SAS does have that.

    URBAN

    from Sweden - December 24, 2019

    Flew Business Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I am a Diamond member and travel about 80 times a year, mostly domestic in Scandinavia but about 4 times abroad in different european countries. The crew, service, safety, information and compensation for late timetabel/cancellation are usually very good and the extra with better food, fresh/new airplane and lounge are more standard. A factor to chose SAS has been generous (double the value if choosing a voucher) compensation because of delayed bagage or plane, eurobonusmembership and the sasapp, easy, functionally and always working. New planes are introducing now and it will be better comfort and less carbon footprint.

    Fleming

    from China - December 6, 2019

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Good long haul flight. Nothing special. Nice cabin, good food and great crew!
    (only the limited free beverage service was poor)

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