5.9/10

    From 40 passenger reviews

    Peace

    from United States - November 9, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I wanna share my very bad recent experience with Royal Jordanian Airlines.
    I missed my flight and I had the right to choose next flight but it seems the Royal Jordanian Airlines doesn’t care of customers and just trying to abuse the stucked passengers and make money by tricking customers!
    They asked me to pay minimun 2X of my original ticket price for rescheduling + $150 as rescheduling fee for my substitue flight while the other first class airlines offer flights cheaper than my original ticket price with Royal Jordanian in the same specific time!
    It means I lost my money with Royal Jordanian Airlines and I got stocked with my trip.
    I highly recomend if you want peace of mind, do not use the Royal Jordanian Airlines. Instead you can use other airlines with good customer service and good reputation.
    I never use this airline anymore in my life based on my own experience and others experience with this airline.

    Tom

    from United States - September 22, 2019

    Flew First Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Today is 22 Sep 19 and I have been attempting to trace my lost luggage from RJ264 ORD AMM dated 8 Aug 19. My 1st Class ticket was purchased through American Airlines as a OneWorld codeshare. American confirmed scanning the bag delivered to RJ264 before departure. After waiting at AMM baggage claim for the 1st 45 minutes after arrival, a baggage clerk confirmed that it was still processing through security. At 1 ½ hour after arrival, the same baggage clerk said that now he could no longer find it back there. How could my bag have “disappeared” while processing through security?
    After filing my lost luggage claim at the AMM airport, I have had had NO RESPONSE and NO CONTACT from Royal Jordanian airlines. I have called every phone number listed for customer service and they are all just looped recordings that keep transferring to another message. In the last 6 weeks I have sent more than 12 emails to your Royal Jordanian Head Office that have not been answered. Are you just assuming that if you ignore me long enough I will go away?
    Please Respond.

    ire

    from Austria - August 27, 2019

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Service and food on my flight to Kuala Lumpur via Bangkok was ok. I could stay in the airplane during fuelling, which was good.
    The only disturbing thing was the dimmable windows. They were just locked into darkness for the whole flight.
    Dear management, there’s a reason why I chose a window seat, so please let your passengers enjoy the view, sunrise and sunset!

    Sophie

    from United Kingdom - January 8, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I fly regularly to Amman and can not fault the service or the atmosphere. The airline enjoys a great safety record and beat others for value. I only wanted to write this review because many posts here were from moan moan moan passengers who think they booked a 7 star hotel. I however will continue to use RJ for future flights undeterred.

    ahmad

    from Canada - December 24, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    this company stole my money… i flew from montreal to dubai with my 11 month old daughter and my pregnant wife who was under 28 weeks pregnant, so we didnt need any certificate for her to fly. We specifically asked them at the check in counter in Montreal if we need to get one from Dubai when we come back home 2 and half weeks later and they told us no WE DONT, so we didnt bother getting one from a gynecologist in Dubai. On the way back from Dubai, its 4 am Dubai time, and the company is not allowing us to fly with them, since my wife if passed the 28 weeks pregnant even though they told us in Montreal we dont need one. we tried explaing that to them but they were soo studborn and didnt really care and had zero sympathy that we had a baby and a pregnant wife and its 5 am at this time and where we had no where to go. They did not accomodate us with anything, and MADE US PAY A PENALTY OF 1810$ CAN, to change the booking to the next flight which was only 4 days later. So we got stuck in dubai 4 extra days, missed work, and had to find a last min hotel, taxi, with 6 luggages, stroller, and 3 handbags.They put me on the spot and in a way forced me to pay the penalty because that was the only way to change the booking. all that other than the fact that they lost my stroller in amman jordan during my lay over of 6 hours, but finally found it 2 hours later, so i had a very hard time with my baby without a stroller or the car seat, that i never saw until i arrived to Dubai, even thow i specifically aske3d for it. the airlines is always late, never on time. bad service. Whenever you ask someone for help, they keep thowing it to the next person, no one wants to take this blame for anything, no one is willing to help. so in the end, i get the wrong information from them, and i pay the price for it. NEVER FLYINMG WITH THEM AGAIN, NOR SHOULD YOU. Thats why on google its raited THE 2ND WORST AIRLINES IN THE WORLD.

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