from Jordan - January 12, 2020
Flew Economy Class
from United States - January 7, 2020
Flew Business Class
5 months ago, Royal Jordanian “lost” my luggage for 2 months, basically ignoring (or refusing to respond to) ALL my communications to them until eventually “discovering” my bag sitting somewhere in one of their outstations. Once it was returned (to the front porch of my house while I was out on another trip for 2 weeks), they generally refused any compensation at all. After finally finding enough RJ email addresses and badgering them they finally agreed to a partial compensation of my 1st day’s emergency expenses, finally upping that offer to all my 1st day’s expenses. They’re refusing any compensation for everything I had to replace during the remaining 2 months before they finally “discovered” and returned my bag.
I have filed a complaint thru US DOT Traveler’s Protection and no surprise, Royal Jordanian is even ignoring them now.
Basically it seems, Royal Jordanian’s idea of Customer Service is to simply ignore the passenger until they go away.
Ultimately, the inflight service was mediocre but acceptable. But on the ground on both ends, Customer Service has been very dismissive,, “Go away, you’re bothering me”.
from United Arab Emirates - December 26, 2019
Flew Economy Class
they are useless, they will make sure they can steal from you even for their mistakes
don’t use it anymore, I was always promoting their services till we get a careless behavior, the last one to care about is customer, the reply always “pay us and we will support ” even if they commit mistakes on their tickets.
from United States - November 9, 2019
Flew Economy Class
I wanna share my very bad recent experience with Royal Jordanian Airlines.
I missed my flight and I had the right to choose next flight but it seems the Royal Jordanian Airlines doesn’t care of customers and just trying to abuse the stucked passengers and make money by tricking customers!
They asked me to pay minimun 2X of my original ticket price for rescheduling + $150 as rescheduling fee for my substitue flight while the other first class airlines offer flights cheaper than my original ticket price with Royal Jordanian in the same specific time!
It means I lost my money with Royal Jordanian Airlines and I got stocked with my trip.
I highly recomend if you want peace of mind, do not use the Royal Jordanian Airlines. Instead you can use other airlines with good customer service and good reputation.
I never use this airline anymore in my life based on my own experience and others experience with this airline.
from United States - September 22, 2019
Flew First Class
Today is 22 Sep 19 and I have been attempting to trace my lost luggage from RJ264 ORD AMM dated 8 Aug 19. My 1st Class ticket was purchased through American Airlines as a OneWorld codeshare. American confirmed scanning the bag delivered to RJ264 before departure. After waiting at AMM baggage claim for the 1st 45 minutes after arrival, a baggage clerk confirmed that it was still processing through security. At 1 ½ hour after arrival, the same baggage clerk said that now he could no longer find it back there. How could my bag have “disappeared” while processing through security?
After filing my lost luggage claim at the AMM airport, I have had had NO RESPONSE and NO CONTACT from Royal Jordanian airlines. I have called every phone number listed for customer service and they are all just looped recordings that keep transferring to another message. In the last 6 weeks I have sent more than 12 emails to your Royal Jordanian Head Office that have not been answered. Are you just assuming that if you ignore me long enough I will go away?