Angela

    from Australia - August 9, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I recently had the opportunity to travel with Rex Airlines. Unfortunately, my experience was far from satisfactory. I was informed that my fragile item could not be carried on board as I had hoped. Despite the item being meticulously packed with layers of bubble wrap and cardboard corners, I had to check it in as luggage, delay of 1 ½ hours before our flight to Sydney, we faced another hour-long delay before continuing to our final destination. No baggage claim carousels were labelled with flight information, Upon retrieving my other bags, I discovered that my fragile item was missing, located fragile item (framed graduation photos/memorabilia) only to find that the glass had been shattered and the item itself damaged. Seeking assistance, we were directed upstairs since there were no Rex staff in the baggage service area, also called for assistance using a courtesy phone. A Rex rep eventually appeared and performed a cursory examination of the damaged item. We were informed that the item’s fragility meant they held no liability for the damage.

    Angela

    from Australia - August 9, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Awful customer service, flight delays, damaged baggage

    Olly

    from Australia - August 9, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Lost baggage!!!!!!!!
    My wife and I flew Sydney from Melbourne with Rex on Thursday 20/07/2023 (Our first-time experience with Rex Airline and definitely will be the last one).
    We had two checked bag which didn’t show up one of those (my wife’s one) in Sydney. It was shocking and stressful time for us, especially for my wife because she had all her stuffs, medicines and laptop with all her information inside her suitcase.
    We came back home but with a horrible condition. Also, my wife is under ongoing treatment (depression and anxiety) and this type of unexpected scenario plays as a negative impact on her mood and is a poison for her health. On 21/07/2023, received phone call from Rex Airline, and they mentioned a shocking news that our baggage sent to North Territory last night instead to Sydney! They said, this evening will be sent to Brisbane and after that will be in Sydney. You can imagine how was our feeling by hearing that news. Her luggage with all her stuffs with all her private stuff and her information and data in her laptop is travelling around the country. Finally, at 9:45pm on Friday 21/07/2023 we received our lost baggage.

    Zunaeed

    from Australia - June 26, 2023

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Unbelievable Service! Better than Qantas, Virgin or Jetstar.
    For the first time, I booked Rex to fly from Canberra to Melbourne. It was a good deal with luggage and I took it. When checking in, it was lovely Mandy, who greeted me with a big smile. She checked me in and I was on my way to go to my gate. Later, while I was waiting for the call, Mandy came and gave me an upgrade to their business class. She knew that I was going to Pilgrimage to Mecca and she wanted me to have a good trip! I was very grateful. Upon boarding, I was presented with this clean aircraft with friendly crew. I was surprised to see how professional and courteous they were. Overall, that was a very enjoyable flight. All flights should be like this. I will definitely fly again with Rex.

    MARTIN

    from Australia - May 9, 2023

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Overpriced airline that hardly is on time. Charges you extra for basic seats, and for every kg over 15kg allowance to then leave you luggage behind. No help if you miss your connection due to their terrible performance.

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