6/10

    From 4 passenger reviews

    Zig

    from Australia - October 12, 2021

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Not for families with kids. Unlike ALL other airlines, Rex includes the stroller, highchair, carseat, in the baggage allowance for kids over 2years old who must have their own seat. Considering the weight of the average stroller and carseat, there is little to no allowance left for the child’s toys, food, books, nappies, and the heap of equipment needed to care for infants/toddlers. All other airlines allow you to take at least 2 of these items with you IN ADDITION to the baggage allowance. I enjoyed flying with Rex and told them that we simply can’t fly with them as we could not bring what we need for our child with us. We told them that this unfriendly policy toward families would hurt their image as it is out of step with the norm. No doubt the new airline Bonza that will launch next year will be more understanding and flexible toward families and those with special needs.

    Maureen

    from Australia - January 25, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    My husband and I flew REX from Kingscote to Adelaide on 21st January 2017. The flight attendant was the happiest and friendliest young woman who obviously loved her work. She was so professional. We fly up to 30 times a year on airlines from all over the world this attendant was proud to do her job. Well done.

    Michael

    from Australia - January 18, 2016

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Rex is a regional airline with few frills but with a price to match. Compared to QantasLink, the competitor on most of Rex’s routes, Rex usually wins, hands down, on costs. They tend to be better in maintaining schedules. Yes, the food is not as great as Qantas and the planes are smaller but on the other hand their planes fit under the security limit for country airports so boarding is MUCH quicker than Qantas.

    Bill

    from Australia - October 22, 2015

    Flew Economy

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible transfers at sydney. Bus waits and picks up passengers from more than one flight. Takes half as long to get to terminal as it did for the flight

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