6.3/10

    From 287 passenger reviews

    PE

    from Saudi Arabia - February 12, 2018

    Flew Business Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I am a Filipino based in Riyadh, normally flies with PAL to Manila or via Manila. I have flown with PAL on business class to MNL, SYD, SFO, NRT and my experience varies as PAL uses different type of aircraft per destination. On their 10hrs Riyadh flights they are using A330 bi-class with 18 full flat business class seats with unworkable wifi and no IFE, instead they provide iPad upon request with limited selection of movies. Inflight service is good but meals not as great as US bound flights. On their 8hrs Sydney flight on an old A340 (now A330 TriClass) business class with no IFE, iPad upon request instead, seats not fully flat but comfy. On their 14hr flight to SanFrancisco they are using the new B777 with updated IFE with 3D map in every seat, meal service with attention to details. On my business class trip to Tokyo NRT on an A330TriClass, i can say this is the best product they have with all aisle access 1-2-1 seating, Wide HD IFE in every seat, but no amenity kit and no pre-arrival meal for 4hrs flying time. Other Asian carriers provide full amenity kit on business class even for 2hrs flying time. Still has alot to be improved to achieve atleast 4stars. Mode lighting should be installed as it makes a difference in cabin. Outside camera should be added. Mabuhay Lounge at T2 is pretty ordinary. T1 still no Lounge access for Elite/Business class passengers bound to Middle East but they provide voucher for Starbucks only. There should be atleast 2 toilets on A330 business class (currently only 1). B777 business class seating should be 2-2-2 or 1-2-1 like Cathay, still they have 2-3-2. Hope their A350 will be at par with other Asian carriers.

    CHERRY

    from Saudi Arabia - December 12, 2017

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    The flight to Riyadh Kingdom of Saudi Arabia was a okey but hoping to fly with pal with their new A330 tri class next time..delicious food and friendly flight attendants.my fare was been paid by my employer so i have no opinion for that.

    John Marcus

    from New Zealand - December 12, 2017

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Auckland – Manila-Auckland flight with Philippine Airlines is excellent i have nothing to complain..cabin staff onboard afre amazing awesome, friendly,polite and caring, food is great and the pilots always have smooth landing .

    Romeo

    from United Kingdom - December 5, 2017

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Manila to London was a new experienced flying with Pal they are now using B777-300ER which is really good beacuse it is equipped with individual seatback tv monitor , unlike before with an old A340 that you have to deal with a boring longhaul flight because no individual audio video tv seatback, good food ,attentive and friendly cabin service by the flight attendants onboard ..thumbs up!!

    Audrey

    from United Kingdom - December 5, 2017

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Philippine Airlines from Manila-New York was great new B777-300ER with wifi onboard good inflight meals individual inflight entertainment system a friendly and kind cabin crews onboardi will definitely fly with Pal again.

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