2.3/10

    From 42 passenger reviews

    Yara

    from Lebanon - September 27, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I highly do not recommend Pegasus Airlines. As I was flying back to Beirut from Istanbul, a women from the airlines stopped me at the gate to check the weight of my carry on (that was already approved at the check-in) and obliged me to pay 100$ for the extra 2kg!! She was very mean, impolite, unprofessional and unethical. She was talking to me in an unacceptable was, saying unacceptable words and repeatedly told me that she won’t let me get on board without paying or she will throw away my baggage. On the website of the airline there is no mention of 100$ for 2 extra kg, they don’t answer nor reply. No wonder Pegasus Airlines seems to be the ‘cheapest’ airlines… they know other ways in stealing the client’s money. Surely, no one I know will ever use Pegasus.

    Thomas

    from Canada - June 13, 2021

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Pleasantly surprised, the cabin was clean, the crew was efficient (almost friendly), and seat distancing was good. Pretty good for a budget carrier.

    Hanan

    from United States - November 12, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    This airlines are the worst in the world. They are cheeters, I paid $1,000 for extra baggage. That is not all, they are very rude, the employees look like gangsters not customer service representatives. Turkey is a beautiful country, but people like these rude and stupid made turkey the worst vacation for all of us

    Oray

    from Turkey - February 10, 2020

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Nice its like every other airline

    Marsha

    from United States - January 31, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My husband and I have traveled extensively since for the past 1.5 years We have used several airlines including Turkish Airlines, LOT, Lufthansa and Pegasus in the past. The extremely poor customer service of Pegasus Air in Prague, Czech Republic, will assure we will avoid this airline in the future. We traveled from Istanbul to Prague with absolutely no issues. Our return flight was not the same. At the airport, the extremely rude representative refused the very same in cabin bags that we had brought from Istanbul, claiming they were too big. We have taken these same bags in the cabins of every airline we have flown in the last 1.5 years. Not only did she refuse the bags but we were charged 104 Eu.Imagine our frustration when we were boarding the plane and saw many bags as large or larger than ours entering the cabin and being stored in the overhead bins.

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