4.4/10

    From 45 passenger reviews

    Joseph

    from United States - August 29, 2019

    Flew Business Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I had four long distance business class flights with Oman Air.
    First 2 flights were good, but last 2 flights with some problems. I asked for sleepers, but only after fourth or fifth request I could get them.I didn’t understand why, but It happened on both flights.
    I made online check in, but they changed my seat during boarding, There were no passengers other then me, but I had to wait for bording long time. I understand that it happens sometimes, but my seat which I have chosen was free. I thouhgt I could sit in that seat after take off, but Oman air stewardess who was there as passenger took the seat before take off. Maybe not big problems, and not that important, but they occured consecutevly so made my flights a little unpleasant.

    SENTHILNATHAN

    from Oman - August 1, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    DENIED BOARDING TWICE SUBSEQUENTLY INSPITE OF HOLDING A VALID AIRTICKET. A VERY BAD EXPERIENCE- MENTALLY DISTURBED.
    http://www.senfire.com/oman-air—a-bad-experience/oman-air-poor-service

    Vipin

    from India - July 6, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I don’t know how this airline is still operational. Their service is terrible. They have no idea what a delay letter is and they have the worst customer service. Unhelpful and lazy people. I am afraid how the operational staffs are.. scary, I will never travel Oman Air again.

    Greg

    from United Kingdom - May 6, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Good, friendly service all round. Food way above average and entertainment was plentiful.

    Vinita

    from Germany - March 22, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst Service and unhygeinic and unsafe food quality.

    I was travelling from Mumbai to Dubai via Muscat by Oman Air and had a very bad experience.
    1) As if having insects in the food offered was not worse enough, after pointing out nobody bothered to exchange the meal. No apologies.
    2) I was sick and coughing and has asked for warm water thrice, which they promised to get but never really did.
    3) After calling them, they do not even turn up for 20-25 minutes. One one of the flights they even missed to give food to our row and after pointing out they had run out of Vegetarian options. The same thing happened on flight from Muscat to Dubai , by the time they reached our row, they had nothing veg left. So, basically got nothing to eat. On the way back, I got food to eat, but it had insect in it.

    4) I submitted the feedback on their website, but nobody bothered there too.

    Wouldn’t recommend.

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