4.5/10

    From 42 passenger reviews

    Greg

    from United Kingdom - May 6, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Good, friendly service all round. Food way above average and entertainment was plentiful.

    Vinita

    from Germany - March 22, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst Service and unhygeinic and unsafe food quality.

    I was travelling from Mumbai to Dubai via Muscat by Oman Air and had a very bad experience.
    1) As if having insects in the food offered was not worse enough, after pointing out nobody bothered to exchange the meal. No apologies.
    2) I was sick and coughing and has asked for warm water thrice, which they promised to get but never really did.
    3) After calling them, they do not even turn up for 20-25 minutes. One one of the flights they even missed to give food to our row and after pointing out they had run out of Vegetarian options. The same thing happened on flight from Muscat to Dubai , by the time they reached our row, they had nothing veg left. So, basically got nothing to eat. On the way back, I got food to eat, but it had insect in it.

    4) I submitted the feedback on their website, but nobody bothered there too.

    Wouldn’t recommend.

    Kemil

    from Sri Lanka - March 21, 2019

    Flew Business Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew in both Business and Economy Class. Business is superb, No complaints at all. Lounge is awesome. Economy is also good but crew is little slow with serving meals in the narrow body flight. Totally a good experience. Food is soo nice.

    Michael

    from United States - March 18, 2019

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I fly Oman weekly for the past 12 months. My last flight was no exception, with great service and new comfortable aircraft. The frequent flyer program is generous.

    Kerrianne

    from United Kingdom - February 15, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Useless ‘Customer Service’, terrible online booking system, unhelpful staff. I will never travel Oman Air again.

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