4.2/10

    From 50 passenger reviews

    Faisal

    from Pakistan - February 6, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    They need to make their connected flights systems better, we had a transit for one hour, due to delayed flight we missed that and were forced to be at the airport for 10 hrs. though hotel was provided but the flight delay cost us heavy.

    Rad

    from Germany - January 17, 2020

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I don’t advice anyone to travel on this bad airline.I had bad experience with them when I booked from UAE Abu Dhabi Airport to Germany .the Staff need to be to learn how to be nice and how to respect the passengers.

    Rad

    from Germany - January 15, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I do not advice any one to travel on this airline . I have bad experience with them during my flight from Abu Dhabi to Germany.In fact their Staff treat passenger in a bad way.They need to learn how to be nice and respect people.

    Yesoo

    from United States - October 18, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Oman Air Economy Prime is SCAM! We booked economy prime, which was supposed to be fully refundable and flexible. When our itinerary changed and applied for refund, we did not get a penny back. After three months of writing and calling to Oman Air “utterly despicable” customer service here is what Oman Air replied “We noted that it has been partially utilized. Based on the calculation of the fare basis on your ticket, the utilized sector value is higher than the remaining sector. Thus, there will be no amount to be refunded.” So, we lost $1,500.00 refund on two tickets.

    James

    from Australia - September 27, 2019

    Flew Business Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Casual attitude to safety in a rapidly growing airline. I flew from London to Kuala Lumpur via Muscat on 26 September. On arrival into KL, the cabin seat belt indicators were not switched on. Nor was there any effort by the crew to check for loose objects. I spoke to the Captain and he checked that the seatbelt indicators were working. But there was no apparent procedure for reporting this mistake by the flight crew. Tolerating small mistakes leads to bigger mistakes… Good service overall, though the ground service is struggling to keep up. In lots of small ways. Hopefully they will improve their discipline on safety which should be the number 1 priority.

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