4.3/10

    From 47 passenger reviews

    Yesoo

    from United States - October 18, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Oman Air Economy Prime is SCAM! We booked economy prime, which was supposed to be fully refundable and flexible. When our itinerary changed and applied for refund, we did not get a penny back. After three months of writing and calling to Oman Air “utterly despicable” customer service here is what Oman Air replied “We noted that it has been partially utilized. Based on the calculation of the fare basis on your ticket, the utilized sector value is higher than the remaining sector. Thus, there will be no amount to be refunded.” So, we lost $1,500.00 refund on two tickets.

    James

    from Australia - September 27, 2019

    Flew Business Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Casual attitude to safety in a rapidly growing airline. I flew from London to Kuala Lumpur via Muscat on 26 September. On arrival into KL, the cabin seat belt indicators were not switched on. Nor was there any effort by the crew to check for loose objects. I spoke to the Captain and he checked that the seatbelt indicators were working. But there was no apparent procedure for reporting this mistake by the flight crew. Tolerating small mistakes leads to bigger mistakes… Good service overall, though the ground service is struggling to keep up. In lots of small ways. Hopefully they will improve their discipline on safety which should be the number 1 priority.

    Joseph

    from United States - August 29, 2019

    Flew Business Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I had four long distance business class flights with Oman Air.
    First 2 flights were good, but last 2 flights with some problems. I asked for sleepers, but only after fourth or fifth request I could get them.I didn’t understand why, but It happened on both flights.
    I made online check in, but they changed my seat during boarding, There were no passengers other then me, but I had to wait for bording long time. I understand that it happens sometimes, but my seat which I have chosen was free. I thouhgt I could sit in that seat after take off, but Oman air stewardess who was there as passenger took the seat before take off. Maybe not big problems, and not that important, but they occured consecutevly so made my flights a little unpleasant.

    SENTHILNATHAN

    from Oman - August 1, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    DENIED BOARDING TWICE SUBSEQUENTLY INSPITE OF HOLDING A VALID AIRTICKET. A VERY BAD EXPERIENCE- MENTALLY DISTURBED.
    http://www.senfire.com/oman-air—a-bad-experience/oman-air-poor-service

    Vipin

    from India - July 6, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I don’t know how this airline is still operational. Their service is terrible. They have no idea what a delay letter is and they have the worst customer service. Unhelpful and lazy people. I am afraid how the operational staffs are.. scary, I will never travel Oman Air again.

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