Oman Air review by Peter H.

I flew with Oman Air in November 2025, both in business class and economy. This was, without exaggeration, the worst airline experience I have ever had. Business Class – Outbound The first flight was delayed by 2.5 hours due to de-icing. That can happen, and I can accept that. But I had paid for lounge access specifically for the transfer, and because of the delay I had to run to the connecting flight. So the lounge was entirely wasted. Once on board, things got worse: • Almost nothing from the business class menu was available; only chicken with rice. • No “any time dining” – just a single service shortly after takeoff. • No breakfast service, even though it was on the printed menu. • No amenity kit because they “ran out”. • No turndown service. • No pyjamas, even though Oman Air normally provides these in business class. In short: I paid for a full business class product but received a stripped-down, budget version that was absolutely not worth the money. Aircraft Change & Economy Seat Problems When I booked, both long-haul segments were supposed to be on a Dreamliner, with decent space in economy. One week before departure they swapped the Muscat – Bangkok flight to a smaller aircraft with noticeably tighter seats. For someone who is 1.88m tall, this is simply painful. Comfort is important, and Oman Air failed completely. Chaotic Schedule Change Before Return Flight Two days before our return flight, Oman Air sent a message saying the BKK departure would be three hours later. This meant our connection in Muscat was no longer possible. I called Oman Air. They told me they would rebook us to the day before. The next day nothing had changed. When I called again, they suddenly claimed the schedule “had always been like this” and that I must have made a mistake. They refused to rebook anything. Trip.com (where I booked the tickets) ended up fixing it, but we lost one full day of vacation because of Oman Air’s incompetence and denial. Paid for an Extra Seat – Oman Air Gave It Away Because I need more legroom and all extra-legroom seats were already taken, I bought three seats instead of two for the return journey. It cost me €100 per segment, so €200 total. I paid and received official confirmation. At the airport, they simply gave my extra seat to someone else “because the flight was full.” No space, no comfort, no empty seat – and no automatic refund. I now have to email and chase my own money. Summary • A business class product that doesn’t deliver what is promised (food, service, amenities). • Last-minute aircraft downgrade to tighter, uncomfortable economy seating. • Schedule changes handled with zero responsibility and even blame-shifting to the customer. • Extra seat purchased and confirmed, then reassigned to someone else without compensation. Conclusion: I have never experienced an airline this unreliable and inconsistent. Next time, I will simply fly EVA Air again — like we used to — and avoid Oman Air completely.