from Canada - October 7, 2022
Flew Economy Class
The cheerful canary yellow uniforms of the flight crew are matched by the livery of their aircraft – If only the happiness went into their attitude as well. Yes, they are a low-cost carrier, and I am sure the crew doesn’t have the same work environment as the crews of higher-end airlines – but that is no justification for a bad attitude. Everything about the flight was – low cost. They have so much potential. At least they had a Skybridge at DMK and HKT.
from Thailand - March 4, 2020
Flew Economy Class
Leaving this review as a parting note to this airline. Nok Air is hands down the worst airline in Thailand. First off, it has the worst safety rating among all its peers, with a 2 out of 7 star rating on airlineratings.com. Secondly and why I hate it: it has the highest rate of delays I have ever experienced. The last flight I took with Nok Air was booked FOR me without me knowing it was them. Once I realized this, I quickly called the airline asking them to CALL me, NOT TEXT me, if there would be a delay because I need adjust my plans accordingly. Lo and behold! The day of the flight they TEXTED me that the flight would be delayed. Note I asked them to call me but they texted me instead. Anyway, I called and demanded that they put me on an earlier flight to make up for this delay. They conceded and put me on an earlier flight…WHICH ALSO DELAYED! Absolutely comical.
from India - January 6, 2019
Flew Economy Class
Nokscoot airlines is worst airline…I am traveling from 1997 ..it’s a first time Its happen with me, My daughter was suffering with high fever and voumeting while waiting for delayed flight of your airlines xw 306 from Bangkok to Delhi on 4 th of Jan outside boarding gate number 24 in Bangkok ..but they announced for gate change ..we told them plz arrange wheelchair for shifting her to changed gate number 1 ..they said ok will arranging ..after approx 1 hour again I requested the staff for wheel chair ..but all are busy in playing games on mobile and laughing on us, but no one is there for helping us ,after an hour they said we don’t have enough staff for wheel chair…they didn’t help us that time…then we personally kept her on trolley in bad condition and arranged medicine myself for her ..but nokscoot staff seeing all this but didn’t help…I don’t recommend nokscoot airlines ….Poor staff and C grade services. Vikas Gupta +918427819090
from Thailand - June 26, 2017
I was a huge fan of Nok Air a few years back, when they served proper meals and didn’t try to rip off their clients with “flight promotions”, and gave 20kgs. I decided to fly Nok Air because I saw that the price was a little lower than Bangkok air, then I thought to myself “ok why not this time”. Only to find out upon checking in for the flight that my ticket was on a so-called “cheap promotion” and it was in extremely fine print that each passenger has only an allowance of 5kgs on the plane. The service lady on the counter was extremely rude and stated that “yeah but it was on super fine print”. However, this isn’t correct, when it is a 5kg allowance, it SHOULD be stated LOUD AND CLEAR that if they don’t buy extra kilos online, they will have to pay $10 per kilo upon check-in!!! Clearly cheating the clients! Usually, they allow 20kgs per passenger with “‘membership”, so you can imagine how many kilos we brought. 20 kgs each, 15 kgs overweight baggage charge (15*$10=$150 per person) … this flight ended up being more expensive than Bangkok Airways who provide top quality service, food, and kilograms as opposed to this scam.
from Brazil - March 1, 2017
On 06 / Dec / 2016 I purchased 4 Nok Air tickets to travel on Feb 16, 2017, from Koh Phi Phi to Bangkok via Phuket (tickets included boat, bus and plane).
Two weeks before the trip, I received an email from Nok Air stating that the flight was canceled and that no other options were available.
On the basis of this information, I bought another ticket, via Krabi, by Air Asia and asked for the refund of the amount paid, pleading for the coverage of the additional expenses I would have, for buying a ticket on time, plus boat and transfer.
Initially Nok Air informed me that it would cover all my costs, but shortly afterwards she said she would only refund the amount paid.
I had no assistance from Nok Air. I had to buy another more expensive ticket at another company, look for a boat option and make the transfer on my own.
Worst of all is that Nok Air had the same option, via Krabi, which I bought at Air Asia, but it hid me from this fact.
And to complete, more than 30 days have passed since the flight was canceled and the amount paid was not returned. And I do not think it will be.