LOT Polish Airlines

HORRIBLE company! Warsaw airport border guards are very rude, racist and very aggressive! The denied my boarding to Germany on June14th, 2021 to get my flight from Germany to home (USA) with no real reasons! They told me that I needed a Visa to go to Germany, (which is not required for USA citizens)! Then they said I had to have a Visa to be in Poland to order to get my next flight to Germany (which is not either required for USA citizens)! Then they said that for Covid restrictions I can’t fly to Germany (I had valid negative Covid test on me but they refused to look at it) other than the inappropriate questions about my visits to Europe and the racist ways to talk and asking questions! I ended up losing my flight to Germany, my 2nd flight to USA and my 3rd flight to home city in USA! They even threatened me to send me back to Ukraine (my previous destination) if I don’t purchase a new entire tickets straight from Poland to USA! Which costed me over $900!

I have booked a round trip with Lot Polish Airline in July to Tel Aviv, however, my tickets were cancelled 2 weeks before my flight. I have asked two times for a refund and never got my money back (we are in December now). I have called the costumer service of the company many times and waited forever to talk to someone but never worked out… I also tried to contact them via Facebook on their page, nothing worked out, literally! LOT are you still alive? your costumers want their money back! Never again!

Polish airline canceled my fight to Korea from Germany in March 2020.
I claimed a refund immediately. First they said I need to wait for up to 30 days.
I waited 30 days and I asked them again they said they need up to 90 days.
90days after they changed their word they will need 180 days.

Now I am on 09/Nov/2020.
They didn’t refund the money, nor they are answering contacts.
And apparently, I am not the only person. On their official Facebook page, there are full of requesting refund is being delayed

They are running a scam! My flight was canceled multiple times. Talked to LOT agent about rebooking and he hung up on me! Never flying with them again and neither should you.

I got flight Kaliningrad-Warsaw-London, with a child 17months. The site indicated that for adults with children there is priority when registering and boarding a plane, special food for children and “entertainment – audio, video, games.” None of the above has been completed. I stood in the general queue for registration, on the plane we were given FOR TWO, ME AND CHILD one chocolate waffle, a roll with an apple and a glass of water!!! The whole trip took us about 5 hours including delayed! All two flights my child cried a lot, because was hungry. If I knew that there would be NO SPECIAL SERVICES FOR CHILDREN, I would take food, water, a cartoon tablet and money! On board the plane, the flight attendants hit my sleeping child’s legs with this metal box of food many times, and never apologized. They only cared about the people who bought food. I had no where to remove legs, because space is so small. I don’t recommend flying with this company, especially with a child! Just awful!!!