LOT Polish Airlines
reviews

Paid ~$5,500 for two Premium Economy tickets and received anything but a premium experience: broken USB ports, loose power outlet, worn/dirty cabin, damaged equipment, meal shortage, and rude service. LOT's response to my complaint was equally dismissive.

Flight was fine. I thought cabin crew was professional but cold. LOT did not offer no charge soft drinks on this long-haul flight. For a ten-hour flight, received a total of 8 ounces of water. Cabin space was great because there were only 100 passengers.

On the domestic fleet, I would say it's one of the best in europe. They need to improve the international fleet however.

Worst airline ever. They have absolutely no consideration for their passengers. They cancelled our flight as we were about to board. They gave us no assistance. They refused to refund us. It was a total nightmare. I would never recommend this airline.

Passengers were given no choice of meal. Everyone was served with pork, whether you ate pork or not and I was told that there was nothing else, so I was forced to endure a 13 hour flight with no meal at all as the second meal replicated the first. Pork again! For an airline which purports to be Poland's national airline, this is extremely poor as reputable airlines offer passengers a choice of meal, whether your meal was pre ordered or not.

The flight LOT was cancelled. So far they have not returned the money for 2 tickets. They don't give the ARN number for the refund transaction. I do not recommend this company. LOT was cheating passengers.

LOT exceeded my expectations! Short flight WAW-TIA and the service included free snack of choice + coffee/tea and water (rest for purcase). It’s kinda oldschool but I value the free snack and beverages highly! The inflight entertaiment was full of movies and shows you can watch easily with your phone. Also the inflight sales had actually very good products for sale. Staff was very nice and the plane (B737 Max 8) was brand spanking new and clean! What a 10/10 flight.

The only reason I’ll give 1star is because there is no option for 0 star. They canceled my mother return flight and they offered me another flight month and a half after the flight they’ve canceled and a refund for the flight, but only one way, so it means they offered me to pay me back less than half the price that I paid for two ways. Everyone knows that the price of one ticket is almost the same with the price of two way. The only thing that I can do now is to leave 1star reviews on every site possible and never flight with LOT again, neither me or anyone that I know

turned my stomach! appalling experience flying whit LOT!! the flight attendant stated that he supports V.Putin's war! Don't fly with these COMMI supporting straight face liars!!

After missing my flight staying in the security line for more than 1 hour I arrived and was presented by a women which firstly accused me being responsible for this conundrum she told me to to rebook it I tried to rebook my flight for the next day because I had a meeting for the week. I was confronted by an unpolite women, which told it wouldnt be possible to rebook, the only option would be to write a complain, which would been dealt after 1 month. So I had to buy another ticket. But the ticket for the next day costed me 380. In the following days I tried to phone the customer service again where they always referred me back to the ticket provider and they referred me to LOT. At the end they told me they could give 1 but I need to innitiate it by paying 12 which is the worst insolence I ever been put through. Not to speak about how they responded to my friendly request for help which was 2 pages long, they responded 1 minute directly after I send it in which they basically said they are sorry