from United Kingdom - January 9, 2019
Flew Economy Class
On arriving at Heathrow terminal 4 (1.17 hours before my flight departure) I was told by a rude and uneducated man who works for Kuwait Airways that my flight had closed. A Dan Adwani said I was too late to check in. He said the desk were checking in passengers (the people in the queue) for a later flight. He told me that I could not join the queue and I could not speak to another member of staff on the check in desk. I informed him that it was over an hour to my flight departure… therefore I was not late. He said I was, and that I needed to step aside, “go over there” waving his hand dismissively and book another ticket for a later flight. Most people with a hint of empathy can imagine that at this point I was upset and anxious as I weighed up both the financial implications due to purchasing another ticket, and the work implications as a result of arriving in Kuwait a day late and missing work. Therefore, I ignored this inept Kuwait Airways employee, and spoke to a woman on the check in desk. My attempts to reach her were comical as Dan Adwani attempted to block my path the whole way while raising his voice to bark orders at me. To my surprise, the woman at the desk informed me that my flight was open. Even more outrageously, everyone in the queue was getting on the same flight and the people joining the queue after I had arrived were also getting on the same flight. It was at this point I joined the line to check in. The unsavoury man, Dan Adwani, rushed over to what I later learned was his supervisors during my exchange with the woman behind the desk. He later returned at my side to inform me that he would “allow me” to check in, but the incident was my fault, I should have got there 1.20 hour before the departure time. It was a misunderstanding, but It was my fault! Needless to say, I was astounded! I complained to his line manager who was also very unprofessional and obviously his friend, so I have placed a formal written complaint with their superiors. I have never experienced such incompetence by an Airline. I would recommend other potential passengers consider if they really want to fly with this airline. The low star ratings and negative feedback from other passengers is reflective of the poor service they provide. The only positive in want was an experience that almost brought me to tears was a lovely woman, Munira, who checked me in. She was very effective and embodied excellent customer care. If Kuwait Airways recognised and promoted their good staff rather than allowing a clique of obnoxious inefficient people to rise to higher frontline positions, they might be able to start turning around the substandard service and negative feedback from their customers.
from - October 8, 2018
Flew Economy Class
THE PLANE WAS OLD (THE ARM-RESTS STILL HAD ASH TRAYS & CIGARETTE HOLDERS), NO IN-FLIGHT ENTERTAINMENT AND UNPLEASANT STAFF. FOOD IS OF POOR QUALITY AND HANDED OUT IN SMALL BOXES. NO HOT REFRESHMENTS. I WAS SEARCHED 5 TIMES WHEN TRAVELLING BWTWEEN TERMINALS – ONCE ON LANDING, ONCE FOR LEAVING THE NEW TERMINAL, ONCE ON ARRIVAL OF OLD TERMINAL (EVEN THOUGH I COMMUTED ON THE AIRLINES BUS), ONCE ON LEAVING THE OLD TERMINAL FOR THE SHORT COMMUTE TO THE NEW TERMINAL AND ONCE ON ARRIVING AT THE NEW TERMINAL. MOST OF IT WAS UNNECESSARY AS I NEVER LEFT THE AIRPORT. SECURITY ALSO CONFISCATE WATER, EVEN IF ITS BEEN PURCHASED AT THE TERMINALS. I WILL NOT TRAVEL WITH THIS AIRLINE AGAIN.
from Sri Lanka - August 16, 2017
there securities behave like mad dogs…Don’t know how to talk with passengers. they have not any interrelation skill. very cruel.
from United Kingdom - July 3, 2017
This airline doesn’t even warrant one star. The worst airline I have ever flown. The flight from London was ok, but nothing special. At least it was on a new plane. The main issue was there was no entertainment on our flights from Kuwait to Manila return, and when we complained about it, we were told it’s always like that. Not acceptable!!! We also complained about the lack of food and especially drinks. We were told there is a Galaxy service which we found out at the end of the flight means it’s self service. The crew need to explain this better. Lastly the crew. Some were ok, but some also were cold and it seemed they didn’t want to be there. Maybe they just didn’t want to work for this airline. As other airlines have moved on with regards to technology and customer experience, sadly Kuwait Airways has been left in the mid 1990s. I will never fly this airline again and cannot recommend them one little bit.
from Germany - April 13, 2017
We have been traveling internationally from 7 years with number of Airline companies but travelling with Kuwait airways we had the worst flying experience of our lives. I would never recommend anybody to travel with Kuwait airways ever because of its crappy performance. On every step of the journey, I have experienced poorest performance. The Kuwait airways haven’t failed to disappoint me on every location of the Journey. On every step of the journey and I have seen crap happening. If Kuwait airways do not know how to run an airline may be they should close it before they put somebody’s life in danger.