3.1/10

    From 27 passenger reviews

    Christina

    from Germany - February 21, 2020

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    We flew from germany to Thailand on the airline. Really good flight, the airport was small but very cosy, there is a transit lounge, lots of seating areas. The food was good and so were the staff. I recommend bringing an ipad with films installed, they need more watchable content.

    Simon

    from United States - January 13, 2020

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Really good on the 777, the food was great, the staff were more than happy to help with issues we had. The flight was very smooth, I landed 4 times and never felt it till the plane started slowing down. The only issue is the entertainment so I’d recommend downloading a few shows from Netflix.

    Tracey

    from United Kingdom - January 9, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    On arriving at Heathrow terminal 4 (1.17 hours before my flight departure) I was told by a rude and uneducated man who works for Kuwait Airways that my flight had closed. A Dan Adwani said I was too late to check in. He said the desk were checking in passengers (the people in the queue) for a later flight. He told me that I could not join the queue and I could not speak to another member of staff on the check in desk. I informed him that it was over an hour to my flight departure… therefore I was not late. He said I was, and that I needed to step aside, “go over there” waving his hand dismissively and book another ticket for a later flight. Most people with a hint of empathy can imagine that at this point I was upset and anxious as I weighed up both the financial implications due to purchasing another ticket, and the work implications as a result of arriving in Kuwait a day late and missing work. Therefore, I ignored this inept Kuwait Airways employee, and spoke to a woman on the check in desk. My attempts to reach her were comical as Dan Adwani attempted to block my path the whole way while raising his voice to bark orders at me. To my surprise, the woman at the desk informed me that my flight was open. Even more outrageously, everyone in the queue was getting on the same flight and the people joining the queue after I had arrived were also getting on the same flight. It was at this point I joined the line to check in. The unsavoury man, Dan Adwani, rushed over to what I later learned was his supervisors during my exchange with the woman behind the desk. He later returned at my side to inform me that he would “allow me” to check in, but the incident was my fault, I should have got there 1.20 hour before the departure time. It was a misunderstanding, but It was my fault! Needless to say, I was astounded! I complained to his line manager who was also very unprofessional and obviously his friend, so I have placed a formal written complaint with their superiors. I have never experienced such incompetence by an Airline. I would recommend other potential passengers consider if they really want to fly with this airline. The low star ratings and negative feedback from other passengers is reflective of the poor service they provide. The only positive in want was an experience that almost brought me to tears was a lovely woman, Munira, who checked me in. She was very effective and embodied excellent customer care. If Kuwait Airways recognised and promoted their good staff rather than allowing a clique of obnoxious inefficient people to rise to higher frontline positions, they might be able to start turning around the substandard service and negative feedback from their customers.

    RAJ

    from - October 8, 2018

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    THE PLANE WAS OLD (THE ARM-RESTS STILL HAD ASH TRAYS & CIGARETTE HOLDERS), NO IN-FLIGHT ENTERTAINMENT AND UNPLEASANT STAFF. FOOD IS OF POOR QUALITY AND HANDED OUT IN SMALL BOXES. NO HOT REFRESHMENTS. I WAS SEARCHED 5 TIMES WHEN TRAVELLING BWTWEEN TERMINALS – ONCE ON LANDING, ONCE FOR LEAVING THE NEW TERMINAL, ONCE ON ARRIVAL OF OLD TERMINAL (EVEN THOUGH I COMMUTED ON THE AIRLINES BUS), ONCE ON LEAVING THE OLD TERMINAL FOR THE SHORT COMMUTE TO THE NEW TERMINAL AND ONCE ON ARRIVING AT THE NEW TERMINAL. MOST OF IT WAS UNNECESSARY AS I NEVER LEFT THE AIRPORT. SECURITY ALSO CONFISCATE WATER, EVEN IF ITS BEEN PURCHASED AT THE TERMINALS. I WILL NOT TRAVEL WITH THIS AIRLINE AGAIN.

    sunimal

    from Sri Lanka - August 16, 2017

    Flew Economy

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    there securities behave like mad dogs…Don’t know how to talk with passengers. they have not any interrelation skill. very cruel.

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