Kenya Airways

My first experience with Kenya Airways is sadly my last. Despite fairly decent cabin crew, I experienced a 5 hour delay from Johannesburg and a 10 hour delay from Nairobi during which their customer service staff at the airport were appallingly inefficient and even lying while being asked what was happening. A security door to the airbridge at Nairobi was left unopen and duty managers had to be asked to give announcements to passengers. It was the most terrible example of poor customer service from any airline I had in my 50+ years of flying. Shame on Kenya Airlines. They are an embarrassment to their country.

KENYA AIRWAYS THE MOST UNPROFESSIONAL STAFF ONBOARD, ON-GROUND BACK OFFICE AND CUSTOMER SERVICE IN DUBAI OFFICE AND NAIROBI KENYA.

I AM STILL WAITING FOR MY REFUNDS SINCE DECEMBER 2020. EVEN SENDING SEVRAL REMINDERS SINCE JANUARY 2021 TILL UPDATE NO RESPONSES

EVEN CALLING TO KENYA AIRWAYS DUBAI AND NAIROBI OFFICE NONE OF ANY CUSTOMER SERVICE PRESENTATIVE UNDERSTAND OR FLUENT IN COMMUNICATION JUST WASTING OF TIME. THEY DON’T EVEN RESPONSE AND IF THEY RESPONSE THEY HANGS.

ANY SOCIAL MEDIA OF KENYA AIRWAYS IF I WRITE COMPLAINTS THEY REMOVE INSTEAD OF RESOLVING THE MATTER

UNPROFESSIONAL KENYA AIRWAYS

I DO REQUEST TO ALL PLS DONT BOOK YOUR FLIGHTS THROUGH KENYA AIRWAYS

LATER YOU PEOPLE WILL REGRET

Kenya Airways is absolute garbage and I don’t know how they are still in business. What a ripoff! I paid for business class roundtrip, my return flight was delayed until 2:30 am and then cancelled, I was stranded for one night in Nairobi and then another night in New York, and then they NEVER ACTUALLY BOOKED MY CONNECTING FLIGHT SO I DIDN’T EVEN HAVE A TICKET HOME!!! Yet they swore the entire time that I had a ticket. I have tried for a month to get a refund and they won’t respond. The customer service is routed through a call center in India that is absolutely worthless. I tried calling their home office in Nairobi (no toll free number so incurred international charges) and got hung up on before anyone could help me. Twice. Emails are ignored. I am by far not the only one having these problems, either. BELIEVE ME, THE NON-STOP FROM JFK TO NBO IS NOT WORTH THIS!!! USE ANOTHER AIRLINE!

Not recommended at all. Everything that can go wrong will probably go wrong. The staff are arrogant. They treat you like sh!t and when you seek assistance they are arrogant and incompetent. Had a bad experience with my family. Sent to the wrong place for my bulk baggage. Wasted my time. and so on. For what? Avoid the pain and fly with a normal airline.

WINDOW BLINDS COULD NOT BE OPENED ENTIRELY
DATED PLANE – OUTWORN INTERIOR