4/10

    From 189 passenger reviews

    Hadleigh

    from Australia - July 15, 2018

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I travelled with Jetstar on the 3/7/18 as JQ772 from Melbourne to Adelaide flight was great food was great flight were mostly man that were cheerful not smiling though I hardly had any leg room smooth plane a A320 awesome flight .

    Bevin

    from Australia - January 12, 2018

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Two flights, two and from Bali, with Jetstar in January. Both ran very smoothly without any issues. Yes, leg room was a bit restricted but not as much as other budget airlines. On board food/drink selection was adequate for a short 3 hour flight and I came prepared with my own entertainment which made the time pass quickly. Book tickets with a budget airline with eyes open and it shouldn’t be an issue. Will fly with Jetstar again. My ratings are based on past experiences with other budget airlines and it would be unfair to compare Jetstar with non-budget airlines.

    ron

    from Australia - January 10, 2018

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    the flight was cheap and cheerful, i wouldn’t say it was fantastic, but it did depart and arrive on time i guess. as far as a low cost carrier goes its probably the best I’ve been on, the crew were very friendly and the whole trip had a very professional feel

    Jeffrey

    from United States - December 29, 2017

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Warning – Flier beware! Jetstar imposes a highly restrictive and inflexible baggage weight policy that is designed to maximize their profit at the expense of customer satisfaction. I’m speaking as someone who has flown with many airlines all over the world for over 2 million Km. Jetstar does clearly articulate the requirements that must be met to avoid their unreasonable excess baggage weight fees, but if you are unaware and are over their limit, you will be unpleasantly surprised. In my case, my carry on bag was 12 Kg, 5 Kg above their 7 Kg maximum. I could not fit anymore items into my checked baggage to offset this weight. So, Jetstar charged me, not for the excess (5 Kg), but for the whole 12 Kg at NZD 15/Kg or NZD 180! This was far more than the cost of my seat on the flight from Queenstown, NZ to Auckland. The whole experience was the only blemish on a fantastic 2-week trip throughout New Zealand. My suggestion to future Jetstar passengers: travel with a portable luggage scale or consider flying with an airline that is more customer-oriented than Jetstar.

    Daniel

    from Australia - December 21, 2017

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Absolute biggest bunch of money grubbers. Word of warning, they will weigh your CARRY-ON at the gate. Doesn’t matter if you have a regulation-size suitcase. I got pulled up for my bag being 1.5kg over the 7kg limit. They then weighed my satchel bag (man bag) and suitcase and insisted I pay the $60 fee to check-in my carry-on luggage. This would NEVER happen in America or Canada. They trust that as long as your carry-on is within acceptable dimensions, the weight isn’t such a big deal. Otherwise they’d be charging the overweight and obese double the price to fly, although I’m sure Jetstar would if they could!! To make it worse, the young gate attendant was real smug about it all as well. She’s clearly used to people aiming verbal abusive her way about these rip-off fees. I feel sorry for her, that her job has caused her to become so jaded to the plight of low-cost passengers. No one likes to have the stress of excess fees thrown their way while they’re boarding a flight. On my faithful day, I made the mistake of checking in online, meaning my luggage wasn’t weighed until the gate. Plus the Gate in Terminal 4 started boarding passengers as soon as the Gate opened. Meaning by the time you find out which gate you need to go to, and get to the gate, everyone’s already boarding. So there’s no time to swap shoes, put on extra clothes and all the other usual tricks to make the weight limit. The pressure is on to pay those grubs the $60, for the 5 min it takes someone to put your tiny bag on the plane. Stay away. By the time you include their absurd luggage prices, plus meal, drink & entertainment, you might as well fly Qantas!!!

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