3.9/10

    From 206 passenger reviews

    Stephanie

    from Australia - June 24, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I had to cancel a flight booked for next week due to COVID problems. I did it about 2 hours ago and have already received my credit voucher- very impressed with the easiness of how to do it and even more impressed with the swiftness of the service. Not ever flown Jetstar but feel most confident when I get to use my credit I will be most satisfied. Thank you

    Chris

    from United States - April 27, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I’m absolutely appalled Jetstar is not willing to issue a refund for our flight. We’re currently REQUIRED to shelter in place for our own safety during this world pandemic. Not to mention many of the international borders are CLOSED and we’re unable to fly. Yes, we’re all affected by this pandemic, and I understand the airline industry is hurting, but don’t attempt to profit off of your customers who aren’t even able to utilize your services. Issuing your customers a voucher that expires within 6 months is not acceptable. It’s not like we can just put our life on pause and travel whenever we wish.

    These trips take a ton of planning and coordination to pull off, and the fact Jetstar is unwilling to empathize with their customers during this difficult time is a perfect example of the kind of company that puts ethics to the side in order to benefit themselves for the short-term. Disgusting.

    Alexis

    from Canada - March 15, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Jetstar flight Experience very disappointing
    Most budget airlines provide free coffee and water. Jetstar charges for coffee and water.
    No transfer of luggage between airports where transfer is on parent airline – made very tight connection almost impossible.
    Insufficient staff to provide wheelchair assistance
    Improper baggage handling of walker
    No in flight entertainment

    Brett

    from Australia - December 12, 2019

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    787 was wonderful to fly on from Gold Coast to Narita, I was in business, food and staff was well above my expectations. Overall a great flight.

    John

    from Australia - December 3, 2019

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Basically a pretty horrible experience. However, one I would repeat given the extremely low price paid for Perth to Melbourne flights.
    No food or drink purchased and hence zero service.
    No inflight entertainment.

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