3.9/10

    From 209 passenger reviews

    Ponciano

    from United States - December 7, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    JET STAR needs to be more organized. They lost my check in the bag on November 18, 2022, until today, December 7, 2022, Singapore to Manila Flight Number: 3K761. They just gave me a piece of paper for an incident report. And today, they told me I must file an online report for my case. They lost my Samsonite Wheeled Backpack, Philippine Passport, Metrobank Bank, China bank Passbooks, and ATM. My Philippine driver’s license & Health card, 4 U.S.A. Business Chase bank checks, eyeglass CARTIER, headphones, blanket, pen, Prescribe Diabetic Medical device, 4 pcs FreeStyle Libre 2, Computer accessories, Cellphone Chargers, etc. I had to spend money for Taxi twenty times going to NAIA Airport to contact Jetstar, Manila Airport Police, and a Philippine Banks Lawyer for an affidavit. I have to pay bank fees for lost ATM and Passbook. I have to visit Chase Bank to report my stolen checks and will pay bank fees for check replacements. I will spend money on San Francisco’s Philippine Embassy for the loss Philippine Passport. I will spend two days at Bank and San Francisco Philippine embassy. By 2023, purchase a plane ticket to recover a Philippine health card & driver’s license.

    Jess

    from Australia - August 15, 2022

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Great experience. Flight on time. Checkin was easy. Boarding was well managed. Pleasant cabin crew. Standard jetstar onboard menu. Luggage came out fast.

    Richard

    from Australia - July 26, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Jetstar cancelled our flight from Perth to Bali unfortunately. No replacement. Had to cancel our holiday.

    Stephanie

    from Australia - June 24, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I had to cancel a flight booked for next week due to COVID problems. I did it about 2 hours ago and have already received my credit voucher- very impressed with the easiness of how to do it and even more impressed with the swiftness of the service. Not ever flown Jetstar but feel most confident when I get to use my credit I will be most satisfied. Thank you

    Chris

    from United States - April 27, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I’m absolutely appalled Jetstar is not willing to issue a refund for our flight. We’re currently REQUIRED to shelter in place for our own safety during this world pandemic. Not to mention many of the international borders are CLOSED and we’re unable to fly. Yes, we’re all affected by this pandemic, and I understand the airline industry is hurting, but don’t attempt to profit off of your customers who aren’t even able to utilize your services. Issuing your customers a voucher that expires within 6 months is not acceptable. It’s not like we can just put our life on pause and travel whenever we wish.

    These trips take a ton of planning and coordination to pull off, and the fact Jetstar is unwilling to empathize with their customers during this difficult time is a perfect example of the kind of company that puts ethics to the side in order to benefit themselves for the short-term. Disgusting.

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