Jetstar

787 was wonderful to fly on from Gold Coast to Narita, I was in business, food and staff was well above my expectations. Overall a great flight.

Basically a pretty horrible experience. However, one I would repeat given the extremely low price paid for Perth to Melbourne flights.
No food or drink purchased and hence zero service.
No inflight entertainment.

My parents are 80 years old and haven’t been to visit me in 16 years. They were due to fly to Tokyo (27/11/2019) today to Tokyo on to visit me but their JETSTAR flight was cancelled. They woke up at 3am to get to Tullamarine airport in time for their morning flight. Then they were told the flight was delayed and then cancelled.

They were told they needed to call QANTAS because they originally booked through Qantas. Its funny they were able to do it with JETSTAR the fist time.

So they then proceeded to call QANTAS. They were told their staff were busy and there was a 2 hour wait until they could speak to an operator. They were calling from the airport and hence using their iPhone. Their iPhone battery was getting low with all the calling and they could not wait another 2 hours on the phone.
So then I found that:
‘Qantas chief executive Alan Joyce – topped the list of Australia’s highest-paid chief executives in 2018, taking home $23.9 million.

Couldn’t you reduce it a few million, Alan? And have proper customer service so people ACTUALLY like QANTAS and have good memories of it?

If there is a ‘0’ score, I will score Jetstar ‘0’. I am actually a regular Jetstar customer until today I flew back to Melbourne. Someone smoked in the airplane, yes, damn right someone was smoking on the airplane, it’s Jetstar airplane.

And I raised this issue to a male flight attendant, but he was really helpless and was questioning if the smell was real. And after he wandered around, he came back to me, said something smelled, but not from cigarettes.

The funniest thing was that before airplane was landing, manager of flight attendant announced that it’s a non-smoking flight, but unfortunately someone did even they mentioned so many times, however, they were neither acting to find who’s smoking nor coming back to us to explain what happened.

Their action conflicts with their own policy, a big no no….

If I could give them a ‘0’ score, I would.

POOR CUSTOMER SERVICE. We originally booked to fly to Phuket from Business via Sydney in Business class (between states was only upfront seats but sydney to phuket was in business class) got to the airport, flight was cancelled. After 4 hrs we rebooked our holiday for 2 days later and was promised our seats would stay the same. After flying from Brisbane to Melbourne, waiting 5 hrs, going thru business class check in and boarding, we got into the plane and was told it wasnt happening that way, heres your economy seats (that you paid $500 extra to sit in) sorry about that cherrio. I WILL NEVER FLY WITH JETSTAR AGAIN. Your shocking service, lying staff members and crappy compromises will just not do anymore!