Andrew
from Australia - March 8, 2023
Flew Economy Class
JetStar, what can I say…. recently I flew Perth to Bali return and Sydney to Perth. The international flights were surprisingly good. It would the seem the international operation is far more efficient and professional. Also the aircraft seating on the A320 is by far better than the domestic A321 which is cramped. If the domestic flight was 2 hours or less then it wouldn’t be so bad, but on the longer flight (Sydney to Perth) just not suitable.
Ponciano
from United States - December 7, 2022
Flew Economy Class
JET STAR needs to be more organized. They lost my check in the bag on November 18, 2022, until today, December 7, 2022, Singapore to Manila Flight Number: 3K761. They just gave me a piece of paper for an incident report. And today, they told me I must file an online report for my case. They lost my Samsonite Wheeled Backpack, Philippine Passport, Metrobank Bank, China bank Passbooks, and ATM. My Philippine driver’s license & Health card, 4 U.S.A. Business Chase bank checks, eyeglass CARTIER, headphones, blanket, pen, Prescribe Diabetic Medical device, 4 pcs FreeStyle Libre 2, Computer accessories, Cellphone Chargers, etc. I had to spend money for Taxi twenty times going to NAIA Airport to contact Jetstar, Manila Airport Police, and a Philippine Banks Lawyer for an affidavit. I have to pay bank fees for lost ATM and Passbook. I have to visit Chase Bank to report my stolen checks and will pay bank fees for check replacements. I will spend money on San Francisco’s Philippine Embassy for the loss Philippine Passport. I will spend two days at Bank and San Francisco Philippine embassy. By 2023, purchase a plane ticket to recover a Philippine health card & driver’s license.
Jess
from Australia - August 15, 2022
Flew Economy Class
Great experience. Flight on time. Checkin was easy. Boarding was well managed. Pleasant cabin crew. Standard jetstar onboard menu. Luggage came out fast.
Richard
from Australia - July 26, 2022
Flew Economy Class
Jetstar cancelled our flight from Perth to Bali unfortunately. No replacement. Had to cancel our holiday.
Stephanie
from Australia - June 24, 2020
Flew Economy Class
I had to cancel a flight booked for next week due to COVID problems. I did it about 2 hours ago and have already received my credit voucher- very impressed with the easiness of how to do it and even more impressed with the swiftness of the service. Not ever flown Jetstar but feel most confident when I get to use my credit I will be most satisfied. Thank you
