3.9/10

    From 200 passenger reviews

    Nuo

    from Australia - September 7, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    If there is a ‘0’ score, I will score Jetstar ‘0’. I am actually a regular Jetstar customer until today I flew back to Melbourne. Someone smoked in the airplane, yes, damn right someone was smoking on the airplane, it’s Jetstar airplane.

    And I raised this issue to a male flight attendant, but he was really helpless and was questioning if the smell was real. And after he wandered around, he came back to me, said something smelled, but not from cigarettes.

    The funniest thing was that before airplane was landing, manager of flight attendant announced that it’s a non-smoking flight, but unfortunately someone did even they mentioned so many times, however, they were neither acting to find who’s smoking nor coming back to us to explain what happened.

    Their action conflicts with their own policy, a big no no….

    If I could give them a ‘0’ score, I would.

    Jodie

    from Australia - September 6, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    POOR CUSTOMER SERVICE. We originally booked to fly to Phuket from Business via Sydney in Business class (between states was only upfront seats but sydney to phuket was in business class) got to the airport, flight was cancelled. After 4 hrs we rebooked our holiday for 2 days later and was promised our seats would stay the same. After flying from Brisbane to Melbourne, waiting 5 hrs, going thru business class check in and boarding, we got into the plane and was told it wasnt happening that way, heres your economy seats (that you paid $500 extra to sit in) sorry about that cherrio. I WILL NEVER FLY WITH JETSTAR AGAIN. Your shocking service, lying staff members and crappy compromises will just not do anymore!

    Michelle

    from Australia - August 11, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Flight was cancelled. Couldn’t get us alternative flight to Sydney within 24hours. On call for next flight- it is also cancelled. Drive to Ballina to fly out morning next day. Lose day in Sydney, lose accommodation cost, costs us fuel, night accommodation in Ballina and parking costs. The final straw is on return journey our luggage is 6kg over (combined 3 people), same weight as when we flew there, and they charged us $120 – what the. Could have charged us $60 for one person being over or $45 to check one bag but nope charge us for two bags being over (weren’t aloud to split with between three of us). Plus they let another family through that was over without charge. How can they pick and choose- this is discrimination. They were rude and didn’t care that they had already cost us over $400 for our one day holiday that was meant to be a weekend away for my sons birthday. Was a regular customer and had a Jetstar card. Talk about kicking you while you are down. Shame on you Jetstar.

    Michael

    from Australia - March 6, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Cabin Staff are friendly, checkin staff not so much.

    Budget Airline with cramped and badly designed terminals (especially the new Melbourne one), pretty poor service and cramped cattle class seating

    They don’t update flight statuses at the gate or in the terminal, not sure if its because the staff are too busy, or they are just used to being late and think if its less than 30 mins it does not matter to passengers?

    Osman

    from South Africa - January 12, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    From Queensland to Sydney I was charged A$60 for 2kg excess of hand luggage. There was items I could have disposed of to come within the limit. No opportunity to do that. Put under time pressure, despite adequate time before departure. Ground staff handling the weighing of hand luggage very arrogant. Was told outright I’d i have a problem call customer service. I did exactly that. Call 3 agents via online chat. Same message “Sorry Sir that you are disappointed, however this is strict policy…..” dont be fooled by the low cost fare. Be careful of the extras which could be more than the ticket.

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