3.9/10

    From 197 passenger reviews

    Michael

    from Australia - March 6, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Cabin Staff are friendly, checkin staff not so much.

    Budget Airline with cramped and badly designed terminals (especially the new Melbourne one), pretty poor service and cramped cattle class seating

    They don’t update flight statuses at the gate or in the terminal, not sure if its because the staff are too busy, or they are just used to being late and think if its less than 30 mins it does not matter to passengers?

    Osman

    from South Africa - January 12, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    From Queensland to Sydney I was charged A$60 for 2kg excess of hand luggage. There was items I could have disposed of to come within the limit. No opportunity to do that. Put under time pressure, despite adequate time before departure. Ground staff handling the weighing of hand luggage very arrogant. Was told outright I’d i have a problem call customer service. I did exactly that. Call 3 agents via online chat. Same message “Sorry Sir that you are disappointed, however this is strict policy…..” dont be fooled by the low cost fare. Be careful of the extras which could be more than the ticket.

    Philip

    from United States - January 3, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    My Daughter travelled to Melbourne with Jetstar. She tried unsuccessfully numerous times to check in online. It constantly came up with either an error or time out message. We decided that we would explain it at the airport and at worst be charged a small extra fee. They were not only not helpful but rude and charged her $160 for one checked bag!! We ended up paying as they would offer no alternative. My daughter arrived at the airport excited and looking forward to her trip but left check in in tears from the rude service. I contacted Jetstar by web chat (you can’t speak to them). They were equally unhelpful. They asked if we took a screen shot. we didn’t as we had no idea this would turn into what it did. The ticket was booked on Kayak.com and there was no mention of these crazy fees. Even on the Jetstar site, it was very hard to find. They offered a $50 voucher. No use for someone living in Seattle! It would have been far cheaper to pay the extra for a Qantas flight. I used to think US airlines were bad. They have been out done! I recommend anyone looking to book in Australia to add up the real cost and try a different airline.

    Jennifer

    from Australia - December 29, 2018

    Flew Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    1. I dont know from the list that I am reviewing Jetstar Australia since it doesn’t say this beside it in the list. It does list the other countries. 2. I find it difficult to find the check in site as when you google check in on line it gives you the details on how you can not the actual place to do it. 3. On my flight package starter I booked this over the phone with Jetstar I didn’t know I had $15 credit therefore didn’t purchase before hand therefore did not get the meal I wanted sold out. 4. I was offered a seat next to the exit which had slightly more leg room which I thought was good but I wasn’t told that the seat didn’t recline. If I had know I wouldn’t have taken it. 5. I have checked in on line twice now but still have to line up if I have baggage. Doesn’t seem to be any point in checking in for passengers like myself with luggage just very frustrating in trying to find the site and then realize there is no point anyway. This is the site I get when I google instead of the actual check in site . Click on the first option and you get another site? https://www.jetstar.com/au/en/help/tags/checking-in

    William

    from United States - December 24, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Filthy bag scam. Unbelievable. I travel the planet with a backpack and small bag that I NEVER get charged to check. Nut with Jetstar. Kiss $120 goodbye every time 🙂

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