3.5/10

    From 8 passenger reviews

    Yosri

    from Belgium - July 10, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    WORST FLIGHT EVER: I flown from Charleroi to Tunis this morning with your Smartlynx A320 leased.
    PRACTICALLY NO SPACE between seats rows;
    No entertainment;
    We can’t pay with Bancontact;
    Horrible screaming passengers without team intervention.

    Aleksandra

    from TUI fly Belgium review by Aleksandra - June 5, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I’m not satisfied with this company.
    They charge you 30$ for small cabin luggage if you want to check in and staff is rude. Not professional at all.
    I will never travel with them again.

    ely

    from Belgium - January 18, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    One of the most unreliable airlines worldwide. My trip was from Brussels to Cancun with Jeairfly, and then Cancun/Mexico City with Volaris. They tell you schedule can change, so I booked the latest flight to Mexico City at 22:30, in order to avoid any delay problems. My original departure was at 9:50am but they wrote me an email 10 hours before, that the flight was going to at 15:00. It was to late to change my flight with Volaris to Mexico City, so I had to book a new one. And then at about 11:00am, 1 hr before check in, when I was at Brussel’s airport after a 3 hour trip from home they changed it again to 18:45. So, I was about to lost the second flight to Mexico City. I finally booked a 3rd flight to mexico city. The worst thing about it is that jetairfly just says “It’s not our fault because it’s said in the contract”. So if you fly with them, you have a big chance that they’ll change times and you will loose a day of your vacation and all later connection flights. Jetairfly will avoid any kind of responsability and you will loose a lot of money. And, their prices went up 100% so it’s not so “low fare”.

    Geert

    from Belgium - October 23, 2015

    Flew Premium Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I go on holiday 2 times a year and i flight always with jetairfly, this is THE BEST in Belgium. The service on the Dreamliner is TOP. Geert Van Nuffel- Belgium

    Phil

    from Belgium - September 14, 2015

    Flew Premium Economy

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We fly on regular base between Brussels and Miami. When is this company ever going to depart at time. In Miami, in average 1 up to 2 hours of delay and nobody cares and inform the passengers. Not to consider in case you are having connecting flights. TheDreamliner might be a nice plane but just know I take this company just because of it price. Staff hardly speaks french and that for a belgian company staffing the flights with dutch (Netherland) stewardesses???

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